ServiceNow Connector 25.4
ServiceNow Connector Help

# Set Up Performance Monitoring

You can configure a connector to pause tasks temporarily if performance indicators on the local machine or a remote machine breach certain limits. For example, if there is a high load on the CPU or memory of the repository from which you are retrieving information, you might want the connector to pause until the machine recovers.

NOTE: Performance monitoring is available on Windows platforms only. To monitor a remote machine, both the connector machine and remote machine must be running Windows.

## Configure the Connector to Pause

To configure the connector to pause

1. Open the configuration file in a text editor.

2. Find the `[FetchTasks]` section, or a `[TaskName]` section.

   - To pause all tasks, use the `[FetchTasks]` section.
   - To specify settings for a single task, find the `[TaskName]` section for the task.

3. Set the following configuration parameters:

   `PerfMonCounterNameN` | The names of the performance counters that you want the connector to monitor. You can use any counter that is available in the Windows `perfmon` utility.
   `PerfMonCounterMinN` | The minimum value permitted for the specified performance counter. If the counter falls below this value, the connector pauses until the counter meets the limits again. This parameter is optional but you should set a minimum value, maximum value (with `PerfMonCounterMaxN`), or both.
   `PerfMonCounterMaxN` | The maximum value permitted for the specified performance counter. If the counter exceeds this value, the connector pauses until the counter meets the limits again. This parameter is optional but you should set a maximum value, minimum value (with `PerfMonCounterMinN`), or both.
   `PerfMonAvgOverReadings` | (Optional) The number of readings that the connector averages before checking a performance counter against the specified limits. For example, if you set this parameter to `5`, the connector averages the last five readings and pauses only if the average breaches the limits. Increasing this value makes the connector less likely to pause if the limits are breached for a short time. Decreasing this value allows the connector to continue working faster following a pause.
   `PerfMonQueryFrequency` | (Optional) The amount of time, in seconds, that the connector waits between taking readings from a performance counter.

   For example:

       [FetchTasks]
       PerfMonCounterName0=\\machine-hostname\Memory\Available MBytes
       PerfMonCounterMin0=1024

       PerfMonCounterName1=\\machine-hostname\Processor(_Total)\% Processor Time
       PerfMonCounterMax1=70

       PerfMonAvgOverReadings=5
       PerfMonQueryFrequency=10

4. Save and close the configuration file.

## Determine if an Action is Paused

To determine whether an action has been paused for performance reasons, use the `QueueInfo` action:

    /action=queueInfo&queueAction=getStatus&queueName=fetch

You can also include the optional `token` parameter to return information about a single action:

    /action=queueInfo&queueAction=getStatus&queueName=fetch&token=...

The connector returns the status, for example:

    <autnresponse>
      <action>QUEUEINFO</action>
      <response>SUCCESS</response>
      <responsedata>
        <actions>
          <action owner="2266112570">
            <status>Processing</status>
            <queued_time>2016-Jul-27 14:49:40</queued_time>
            <time_in_queue>1</time_in_queue>
            <process_start_time>2016-Jul-27 14:49:41</process_start_time>
            <time_processing>219</time_processing>
            <documentcounts>
              <documentcount errors="0" task="MYTASK"/>
            </documentcounts>
            <fetchaction>SYNCHRONIZE</fetchaction>
            <pausedforperformance>true</pausedforperformance>
            <token>...</token>
          </action>
        </actions>
      </responsedata>
    </autnresponse>

When the element `pausedforperformance` has a value of `true`, the connector has paused the task for performance reasons. If the `pausedforperformance` element is not present in the response, the connector has not paused the task.

Copyright 2025 Open Text
Version 25.4 | Last updated October 2025

Send documentation feedback

Close

Send documentation feedback

To send feedback using your default email client, open an email window.

Otherwise, send your feedback and the information below to MFI-swpdl.idoldocsfeedback@opentext.com.

We appreciate your feedback!

Product: Knowledge Discovery ServiceNow Connector 25.4

Topic Title: Set Up Performance Monitoring