Zendesk Connector 25.4
Zendesk Connector Help

# BackupServer

The `BackupServer` action creates a backup that can be used to restore the server's state.

The backup includes:

- details of actions that have been queued, are running, and have finished.
- a copy of the configuration file.
- information about the files that the connector has retrieved.

Zendesk Connector does not begin creating the backup until running tasks have finished. If a task is running, the action might take a long time to respond. OpenText recommends that you run this action at a time when tasks are not running.

Type: Synchronous

Parameter Name | Description
--- | ---
ActionID | A string to use to identify an ACI action.
Path | The folder in which to save the backup file.

## Example

    http://host:port/action=BackupServer&path=./backups

## Response

A sample response appears below. The response includes the file name of the backup file.

    <autnresponse xmlns:autn="http://schemas.autonomy.com/aci/">
    	<action>BACKUPSERVER</action>
    	<response>SUCCESS</response>
    	<responsedata>
    		<filename>c:\temp\20130610T172951_10.2.105.35_7002.zip</filename>
    	</responsedata>
    </autnresponse>

## See Also

To restore the server’s state from the backup, use the RestoreServer action.

Copyright 2025 Open Text
Version 25.4 | Last updated October 2025

Send documentation feedback

Close

Send documentation feedback

To send feedback using your default email client, open an email window.

Otherwise, send your feedback and the information below to MFI-swpdl.idoldocsfeedback@opentext.com.

We appreciate your feedback!

Product: Knowledge Discovery Zendesk Connector 25.4

Topic Title: BackupServer