Dropbox Connector 26.3
Dropbox Connector Help

# Dropbox Paths and Shared Folders

When the connector retrieves content from a single Dropbox account, or content from a Dropbox for Business account that is not in a shared folder, it creates a document for each file. Each document contains the path to the source file in a field named `DROPBOX_PATH`.

Users in a Dropbox for Business team can share files with other users in the team. This section describes how the connector handles paths for these shared files.

Consider the following scenario:

- User1 has a folder at `/My/Shared/Folder`, and they share this folder with User2.
- User2 accepts the sharing request and places the shared folder at `/SharedFolders/User1`.
- User1 then places a document in the shared folder called `MyDocument.txt`.

The document is accessible from two locations:

- For User1 the full path is `/My/Shared/Folder/MyDocument.txt`.
- For User2 the full path is `/SharedFolders/User1/MyDocument.txt`.

The connector therefore indexes the following:

- A metadata-only document that represents the shared folder from the perspective of User1. This document has only User1 in the ACL, and contains the following metadata:

      DROPBOX_PATH=/My/Shared/Folder
      DROPBOX_SHARED_FOLDER_ID=12456ABCDE

- A metadata-only document that represents the shared folder from the perspective of User2. This document has only User2 in the ACL, and contains the following metadata:

      DROPBOX_PATH=/SharedFolders/User1
      DROPBOX_SHARED_FOLDER_ID=12456ABCDE

- A document that represents `MyDocument.txt`. This document includes the file content and the following metadata, and has both User1 and User2 in the ACL:

      DROPBOX_PATH_IN_SHARED_FOLDER=/MyDocument.txt
      DROPBOX_PARENT_SHARED_FOLDER_ID=12456ABCDE

  The field `DROPBOX_PATH_IN_SHARED_FOLDER` contains the path of the document relative to the shared folder. The field `DROPBOX_PARENT_SHARED_FOLDER_ID` contains the ID of the shared folder.

  You can obtain the full path of a document in a shared folder by concatenating the value from the field `DROPBOX_PATH_IN_SHARED_FOLDER` to the value of the field `DROPBOX_PATH` in the document that represents the shared folder. You can match the document to the correct folder by matching the value of the field `DROPBOX_PARENT_SHARED_FOLDER_ID` to the value of the field `DROPBOX_SHARED_FOLDER_ID` in the document that represents the shared folder.

NOTE: To index documents that represent folders, you must set the configuration parameter `IndexFolders` to `TRUE`.

Copyright 2026 Open Text
Version 26.3 | Last updated July 2026

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Product: Knowledge Discovery Dropbox Connector 26.3

Topic Title: Dropbox Paths and Shared Folders