2.1 System Requirements

Requirements for InfoConnect Desktop can vary, depending on your hardware and other software components.

Hardware Requirements and Supported Operating Systems


2 GHz, 64-bit (1.5 GHz or higher multi-core recommended)

System memory (RAM)

2 GB (4 GB recommended)

Operating system and platform

One of the following:


Microsoft Windows 10 Pro 64-bit


Microsoft Windows 10 Enterprise 64-bit


Microsoft Windows 8.1 Pro 64-bit


Microsoft Windows Server 2019 with Remote Desktop Services (for multi-user environments)


Microsoft Windows Server 2016 with Remote Desktop Services (for multi-user environments)


Microsoft Windows Server 2012 R1 or R2 with Remote Desktop Services (for multi-user environments)

Additional software requirements

To use the Office integration features in InfoConnect, Microsoft Office 2013 or later must be installed.

NOTE:Where listed in the Hardware Requirements and Supported Operating Systems table, 64-bit operating systems are supported by the 32-bit InfoConnect Desktop product. The 64-bit .NET Framework Runtime is used on Windows 64-bit operating systems, which also supports native 64-bit applications calling the InfoConnect .NET API.

Prerequisite software — Microsoft .NET Framework

Reflection Desktop requires .NET Framework 4.7.1 or later. On desktop systems, If the required .NET Framework isn't installed, the Reflection Setup program installs version 4.7.1. On Microsoft Windows servers, the .NET Framework must be manually installed if version 4.7.1 or later is not installed.


  • If you install InfoConnect directly with MSI and the product features you install do not require .NET 4.7.1, you can add the SKIPDOTNET=1 property to the command line to bypass this test condition.

Microsoft Windows Installer 4.5

The Microsoft Windows Installer (MSI) version 4.5 is distributed with InfoConnect Desktop.

Microsoft Visual Basic for Applications (VBA)

InfoConnect Desktop supports Microsoft VBA 7.1. If you select to install this feature in the Setup program, it is automatically installed. If you install InfoConnect Desktop directly with MSI or with a deployment tool and you want to install this feature, you must install it directly, using the core VBA 7.1 MSI and an appropriate language specific MSI (these MSIs are in the Prerequisites folder, in the distribution media).

Windows 10 “Windows as a Service” Support Statement

InfoConnect Desktop is supported on the following editions of Windows 10: Windows 10 Education, Windows 10 Pro, and Windows 10 Enterprise. InfoConnect Desktop is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

Supported Virtualization Platforms

InfoConnect Desktop is supported with the following virtualization platforms:

  • Citrix XenApp

    NOTE:Note: InfoConnect Desktop TouchUx User Interface Mode is supported with Citrix 6.5 or higher. InfoConnect is supported only on Citrix versions currently supported by Citrix.

  • Microsoft Application Virtualization (App-V)

  • VMware Workstation/Player

  • VMware ThinApp