12.1 PTR System Tray

The InfoConnect PTR System Tray displays information from the PTR application about the paths and routes configured in PTR. In addition to status information, it provides the following:

  • Specific information about the route configuration. For instance, you can view both the name and the location of the host filter being used.

  • The ability to view the status of many routes at one time.

  • The current lock state, the job count, or the time the job was submitted.

The PTR System Tray header consists of the following columns:

You can use the headers to sort the order in which the System Tray displays the routes. By default, the System Tray displays all of the headers, but you can customize the System Tray to display only the headers you want.


Displays the route status, which accounts for both the current InfoConnect host path and the InfoConnect printer queue path. Possible values include:



Both the host and printer connections are working properly.



The route is disabled in the PTR configuration.



The route is enabled in the PTR configuration.



The host connection failed to initialize or encountered a fatal error while being executed. The value in the Host Status field provides more information about the status of the host connection.



This status can indicate a lost host connection or a particular event, such as a busy or offline printer. Values in the Host Status field provide more information about the status of the host connection and values in the Queue Status field provide more information about the status of the printer connection.

Route Name

The name of the InfoConnect route specified in the Route Configuration dialog box.

Host Filter

The filename and directory path of the host filter specified in the Route Configurationdialog box.

Host Path

The name of the InfoConnect path that enables PTR to communicate with the host.

Host Status

The Host status is available only when using the PEPGate TCP transport. Possible values include:



The host path lost the active host connection.



The host connection is inactive.



The host path is connected to a destination. This usually indicates an active connection with the host.


Duplicate TID

Specific to PEPGate. Two workstations are using the same station ID (SID) to configure a host path. Specific



The host path is established, but the host connection is not yet active.


No Config

Specific to PEPGate. The PEPGate configuration file is invalid, non-existent, or empty.


No TID > Configured

Specific to PEPGate. The station ID (SID) in the host path is not found in the PEPGate configuration file.



The host path has an active host connection.


Security Denied

Specific to PEPGate. The IP address for the workstation is not listed in the PEPGate configuration file.



The host path is sending data.

Print Queue

The name of the InfoConnect path that enables PTR to communicate with the printer.

Queue Status

The status of the InfoConnect printer queue path. For routes that support more than one printer queue path, PTR displays an overall status of all the queues. Your host filter and printer combination may return only some of the following statuses:



Printer queue path is available.



Data received by the device did not validate correctly.



The printer is busy.



The printer queue path has received an error. The host filter may or may not attempt to recover.


Not Available

The printer is inactive.



The printer is offline.



The printer is active and ready to accept jobs.

NOTE:The Online value alone does not indicate that the route is available. Another route may have the queue locked. Check the value in the Lock Statefield.



The printer is out of paper.



The printer has a paper jam.



The printer queue is locked by another host filter.



The printer queue path is processing a print job.

Lock State

The current lock state of the InfoConnect printer queue path. Each printer queue path may be locked by only one route at any instance.



The printer queue path is locked by the route.



The printer queue path is available for printing.



The route is waiting for the printer queue path to become available.


The number of jobs in the printer queue.


The timestamp (Submit Time) of the current Start of the Document (SOD) message being processed by the printer queue.