1.12 Troubleshooting in the Accessory Manager

To troubleshoot Accessory Manager

Check the configuration options.

Most problems are caused by incorrect software configuration. Check to make sure you have selected the correct configuration options.
Check your network software.

Your network software might not be compatible with Windows, the software might not be loaded, a required TSR might not be running, etc. Refer to the Readme files for these products and verify that you have met all the prerequisites for running them.
Check your connections.

Check your cable connections and make sure that they are securely attached.
Check your system.

You might be using peripheral equipment or other software that might not be compatible with this product. Try disabling some of the other memory-resident programs.
Consult your distributor.

If you cannot identify and solve the problem without assistance, contact your product distributor. Call from a location where you have access to the problem PC.
Contact Customer Care.

To trace a session

Start the InfoConnect Manager.

Click the Start button, point to Programs, point to Micro Focus InfoConnect Enterprise Edition, and click Manager 32-bit.
From the Administer menu, click Administrator Login and type your password. (The default password is no password.)
From the Administer menu, click Trace.
On the Trace Log Options dialog box, select all the options and click OK.

The InfoConnect Trace Log application window opens minimized.
Display the InfoConnect Trace Log window.

Click the icon in the task bar.
From the Options menu, click Session Trace.
Verify that Enable Session Trace is selected. If it isn't, select it.
For each category (All Paths, Paths With Trace, and Templates With Trace), click Libraries.
Click OK.
Open the session that you want to trace and duplicate the problem that you want to trace.

Diagnostic information about communication between the PC and the host is gathered in the TRACE.LOG file in the folder where your InfoConnect database is located (usually the Windows folder).
When you have completed the actions that you want to trace, close the session.
Display the InfoConnect Trace Log window.
From the Options menu, click Trace Log.
Clear Enable Trace Log.
Close the InfoConnect Trace Log window.

Table 1-5 Accessory Manager Error Messages

Error Number	Description
10-08	Internal error: Cannot find a connection, file transfer or terminal tool. You must install at least one terminal tool to Accessory Manager directory before running Accessory Manager. Could not find file_name.
10-12	Internal error: Unknown GI error.
10-49	Internal error: Bad row number.
10-50	Internal error: Bad column number.
10-51	Internal error: Bad length.
10-96	Unrecognized error code:
12-001	Too few arguments to <procedure/function> '<procedure/function name>'.
12-002	Too many arguments to <procedure/function> '<procedure/function name>'.
12-003	Array '<array name>' is too large.
12-004	Invalid left hand side of assignment statement.
12-005	Bad combination of type modifiers.
12-006	No more cases allowed after the default case.
12-007	This format of the <statement name> statement is not supported in this version.
12-008	End of file was encountered in a comment.
12-009	<language element> must be a compile time constant.
12-018	Duplicate declaration of '<variable>'.
12-019	Reference to undeclared variable '<variable>'.
12-020	Division by zero.
12-021	Unable to open file '<bad file>'.
12-022	Error reading file '<bad file>'.
12-023	For loop needs assignment.
12-024	'<procedure/function name>' was declared forward as <procedure or function>, not <procedure or function>.
12-025	Too few parameters to '<procedure/function name>' to match forward declaration.
12-026	Too many parameters to '<procedure/function name>' to match forward declaration.
12-027	Unresolved forward <procedure or function> '<procedure/function name>'.
12-028	'<identifier>' is not a function name.
12-029	genlabels directive must be on to use a computed goto.
12-030	'<identifier>' is not a label.
12-031	Input statement needs a variable, not a constant.
12-032	Internal error: <compiler module> line <number>.
12-033	Invalid time interval.
12-034	Unresolved label: '<identifier>'.
12-035	Lexical analysis error: <specific error>.
12-036	List box contents must be <string> or one-dimensional <string> array.
12-037	Compiler out of memory.
12-038	Too many arguments to Nextline.
12-040	Second operand of mod operator must be positive.
12-042	Cannot have more than one OK or Cancel button.
12-043	Could not open module file '<bad file>'.
12-044	Parsing error: <specific error>.
12-045	Print format specification is not supported in this version.
12-046	'<identifier>' is not a procedure name.
12-047	Exit can only be used inside a procedure.
12-048	Return with value can only be used inside a function.
12-049	Exit cannot be used in a function.
12-050	Return in a procedure cannot return a value.
12-051	Bad use of '^' in string constant.
12-052	String constant too long.
12-053	String subscript out of range.
12-054	Too few subscripts to <array name>.
12-055	Too many subscripts to <array name>.
12-056	Syntax error at '<bad token>'.
12-057	Bad token: '<string>'.
12-058	Track procedure cannot take parameters.
12-059	Track procedure cannot be a function.
12-060	Track procedure can only be a label or user procedure.
12-061	Type error: Assume file name must be a <string> constant.
12-062	Type error: Cannot perform "<operator>" on types <type 1> and <type 2>.
12-063	Type error: Case selector cannot be <bad type>.
12-064	Type error: Cannot convert <type 1> to <type 2>.
12-065	Type error: "<string>" cannot be converted to <type>.
12-066	Type error: <language element> must be <good type>, not <bad type>.
12-067	Type error: <language element> must be a <type> variable.
12-068	Type error: Parameter <number> of '<procedure/function name>' was declared forward as <good type>, not <bad type>.
12-069	Type error: Return type of '<function name>' was declared forward as <good type>, not <bad type>.
12-070	Type error: Colors must be <integer> or specific color names.
12-071	Type error: Argument <number> of <procedure or function> '<procedure/function>.
12-072	Type error: Cannot subscript <variable>.
12-073	Type error: Subscript '<number>' of '<array name>' must be <good type>, not <bad type>.
12-074	Type error: Subscript '<string name>' must be <good type>, not <bad type>.
12-075	Type error: Cannot perform '<operator>' on type <bad type>.
12-076	Type error: <procedure> must be a user procedure>.
12-077	The number of buttons is limited to four.
12-078	Statement or expression too complex.
12-079	Type error: Cannot assign <rightside type> to <left-side type>.
12-080	Error writing file '<bad file>'.
12-081	String constant must be on one line.
12-082	Keyword '<bad keyword>' cannot be used here.
12-255	Unrecognized keyword: <bad keyword>.
13-05	The file number is invalid or missing.
13-06	The specified file channel number is already open. You must first close the channel or use another one.
13-07	The specified channel number is not open.
13-08	Accessory Manager cannot read an output file.
13-09	Accessory Manager cannot write to an input file.
13-10	Accessory Manager cannot get/put a text file.
13-11	Accessory Manager cannot read from or write to a random file.
13-16	Window coordinates out of range.
13-18	The specified window is not open.
13-28	Attempt to send output to the display failed.
13-29	A file copy failed.
13-30	The script attempted a seek in a sequential file; you can use seek only with random files.
13-31	Multiple windows in a session are not supported in this version.
13-32	An error has occurred in attempting to create a new window.
13-33	There is already a file that has the name selected.
13-48	File creation error.
13-64	You must use -k or -c when using -p command line parameter.
13-65	The caption specified is too long. It will be truncated.
13-66	Administration utility file not found. See your administrator for further instructions.
14-03	Division by zero was attempted.
14-05	The expression is not valid for the variable.
14-06	The value is outside the permissible range.
14-09	A string was truncated.
14-10	Invalid characters were found in a numeric string.
14-11	The specified value is outside the acceptable range.
14-18	An invalid string was specified for the quote function.
15-01	The specified command is applicable only when you are online.
15-07	The specified session does not currently exist.
15-08	Feature is not supported by the current terminal.
16-02	Drive is invalid or unknown.
16-03	Drive is not ready.
16-07	A seek error has occurred.
16-11	A write fault has occurred.
16-12	A read fault has occurred.
17-01	The specified label cannot be found.
17-03	'gosub' statements are nested too deep.
17-05	A data type mismatch for an external variable was found.
17-07	The script was canceled by the user.
17-08	A reference to an unresolved external variable was found.
17-10	An unavailable module variable was found.
17-12	A 'return' statement without a corresponding 'gosub' statement was found.
17-14	A script compilation failed when 'chain', 'do', or 'compile' statement was executed.
17-15	A return value was missing in the return from a function.
17-16	Generic error.
17-17	An internal error occurred. Delete the .xwc file and recompile the script.
17-18	An invalid count expression was used.
17-19	A string expression is too long.
17-20	There is not enough global memory available.
17-21	A 'dialogbox' keyword was used outside a 'dialogbox' statement.
17-22	'dialogbox' statements are nested. These statements cannot be nested.
17-23	The dialog cannot be displayed.
17-24	No pushbutton was specified for a dialog box.
17-25	'watch' statements cannot be nested.
17-26	Too many track channels are open.
17-27	A stack overflow has occurred. Procedures or functions are nested too deep.
17-28	The specified QuickPad file cannot be found.
17-29	The specified QuickPad file has not been loaded.
17-30	Cannot compile script because the compiler is already compiling another script.
18-01	One or more specified modules are of an incompatible version.
18-03	The .XWC file is bad. Recompile the .XWS file.
18-05	The specified feature is not supported in this version.
18-16	Invalid profile.
18-17	Section not found in profile.
18-19	Keyword not found in profile.
18-20	Invalid keyword in settings.
18-21	Invalid value in settings.
18-22	Profile section read error.
19-01	An unexpected DOS error has occurred.
19-02	The specified file cannot be found.
19-03	The specified path cannot be found.
19-05	Access has been denied to the specified file.
19-13	An invalid file name was specified.
19-14	Nonexistent file specified:
19-15	Nonexistent directory specified:
19-19	Diskette is write protected.
19-21	Disk full.
19-22	Invalid filename:
19-23	Invalid directory name:
19-24	Cannot run application specified.
21-01	The specified script file cannot be found. Check the name and make sure the file is in the ACCMGR32 directory.
21-09	There is no default file name; 'filefind' must be used to set up a default file.
21-10	The XWP file contains a reference to an unknown tool.
23-08	Unable to create an MDI document window. Try freeing some memory.
28-16	Invalid module or module not found.
33-01	DLL file could not be found.
33-02	Path for DLL was not valid.
33-03	DLL file was invalid or corrupt.
33-04	Unable to use requested DLL file.
33-05	Unable to use requested DLL function.
33-06	Attempt to use a data type that is not supported.
40-16	Invalid module or module not found.
40-17	[No error message]
40-18	Could not locate and load library.
45-01	General time-out.
45-02	Host not responding.
45-04	Too many errors.
45-06	Sequencing failure.
45-07	File transfer canceled by local operator.
45-08	File transfer canceled by host.
45-09	Wildcard not supported.
45-11	Local disk full.
45-12	Host disk full.
45-16	File transfer still running.
45-18	The server command is not valid.
50-176	Error in navigation. An attempt to follow a path took us to an unknown screen. Playback is terminated.
50-177	Error in navigation. An attempt to follow a path took us back to the same screen. Playback is terminated.
50-178	Error in navigation. An attempt to follow a path took us to an unexpected screen. Playback is terminated.
50-182	No path exists from the current screen to the destination screen.