10.9 Support

You can upload configuration files to OpenText Support via FTP, or to download the configuration files so that you can send them by an alternative method.

  1. On a Web browser, use either the host name or the IP address to access the Management Console. For example, https://10.0.0.1:9443 or https://iprint.example.com:9443.

  2. Click Support.

  3. Select Automatically send the configuration to OpenText using FTP to automatically send your iPrint Appliance system’s configuration information to OpenText Support via FTP.

    or

    Select Download and save the configuration file locally, then send it to OpenText manually to download your iPrint Appliance system’s configuration information to your management workstation. You can then send the information to OpenText Support using a method of your choice.

  4. Click OK to complete the process.