1.1.1 1. Identify Technical and User Requirements, Subject Matter Resources, and Risk Mitigation

Large-scale terminal emulation deployments have significant risks in terms of delays, cost, and user acceptance. Performing a high level assessment allows you to identify risks at an early stage, and plan mitigation strategies to address them. Be sure to:

Develop communication plans

Develop plans to communicate with user groups and key personnel throughout the process to avoid the communication problems that are common to many deployments. User organizations may not be aware of their licensing options, when they have to upgrade, or which resources and information to provide. IT staff are sometimes unaware of desktop macros and other customization files that are required for user groups.

Coordinate to make sure all stakeholder needs are met

Make certain all user groups, IT, and stakeholders are “on the same page” and are prepared regarding what is needed, schedules, and expectations.

Define high level requirements

Define high level requirements by collecting and analyzing all the information required to define and prioritize needs, address user concerns, and improve user acceptance.

Define resource requirements

Define resource requirements to determine how many and what type of resources your deployment requires.

Assess customization requirements

Assess your current environment to determine which customizations are required for user acceptance. Be sure to address special security requirements or other needs such as file transfer.

Assess risks

Assess the risks of application compatibility and user acceptance.

Perform a high level analysis of your solution

Make sure your deployment solution complies with new security mandates, reduces maintenance, meets productivity requirements and still has good user acceptance.