Troubleshooting

Pro AS/400 sessions using RSS
For Pro AS/400 sessions using RSS, there is no way to define a secure connection between the RSS server and the host. When used with RSS, the SSL check box on the bottom of the Security Options page in Session Configuration Manager only determines the HTTP/HTTPS connection between the client PC and RSS server.
hostwizard.html
When hostwizard.html is being opened, the following error may occur:

Cannot add duplicate collection entry of type 'mimeMap' with unique key attribute 'fileExtension' set to '.abc'

If this happens, the following line should be removed from the web.config file:

<mimeMap fileExtension=".abc" mimeType="xyz/uvw" />

Internet Explorer toolbars
When sessions are created with toolbars enabled, dragging a toolbar outside the session window may cause the session cursor to disappear. Resizing the browser makes the cursor reappear.
Installing using Console Mode
When using console mode to install Web-to-Host on a server, if Web-to-Host is already installed on the server (any version) you must first uninstall the existing version. Failure to do so may cause an infinite loop with the following error message:

The same version of this software is currently installed at <install location>. To proceed with the installation, you must install to that location.

Moving user data files
If you choose to move the user data files outside the Web-to-Host server installation folder, you must copy the web.config file from the w2hlegacy folder to the new location. This is because this file contains declarations of the MIME types to be allowed by IIS7.
Automatic uninstall of incompatible Rumba clients
Automatic uninstall of incompatible Rumba+ Desktop clients (version 7.4 or earlier) may fail if Rumba+ Host AS/400 Shared Folders is installed. When you run a Pro session configured to automatically uninstall Rumba+ Desktop, a message may appear stating that certain windows and applications must be closed. If this occurs, close everything on the list, including the window running Web-to-Host, and click Retry. Rumba+ Desktop is uninstalled. When finished, restart the Web-to-Host session. The Pro software is installed and the session runs as usual.
Blank screen after upgrade for AS/400 Display
Occasionally, when running an AS/400 Display session after upgrading from an earlier version, the session screen is blank. To resolve this, do one of the following:
  • Select a Windows standard font (for example, MS Sans Serif) on the Font page of the Display Options dialog box (select Options > Display Options.
  • Restart the PC.