Upgrading from Reflection for the Web 2014 R1 (version 12.0) or earlier requires a multi-step upgrade:
First, you must upgrade to Reflection for the Web 12.2, which includes Management and Security Server 12.2. For assistance, see Knowledge Base article 7022345.
NOTE:Changes since version 12.2 include the renaming of several components:
Management Server is called.
ReflectionData folder is called.
ID Manager is called.
The default installation path on Windows is C:\Program Files\.
Then, proceed with Upgrading from Reflection for the Web 12.1 or higher.