Contacting Micro Focus

If ever you have any problems or you would like additional technical information or advice, there are several sources.

Help with Problems

In some countries, product support from Micro Focus may be available only to customers who have maintenance agreements.

If you obtained this product directly from Micro Focus, contact us as described below. If you obtained it from another source, such as an authorized distributor, contact them for help first. If they are unable to help, contact us as described below.

Before you ask for help, try and find answers in the Product Information folder of the Help or in the main body of the Help.

Information We Need

However you contact us, please try to include the information below, if you have it. The more information you can give, the better SupportLine can help you. But if you don't know all the answers, or you think some are irrelevant to your problem, please give whatever information you have.

If you are reporting a protection violation you might be asked to provide a dump (.dmp) file. To produce a dump file you use the Unexpected Error dialog box that is displayed when a protection violation occurs. Unless requested by SupportLine, leave the dump setting as Normal (recommended), click Dump, then specify a location and name for the dump file. Once the dump file has been written you can email it to SupportLine.

Alternatively, you might be asked to provide a log file created by the Consolidated Tracing Facility (CTF) - a tracing infrastructure that enables you to quickly and easily produce diagnostic information detailing the operation of a number of Micro Focus software components.

Contact Information

Our Web site gives up-to-date details of contact numbers and addresses. The product support pages contain considerable additional information, including the WebSync service, where you can download fixes and documentation updates. To connect, enter https://www.microfocus.com in your browser to go to the Micro Focus home page.

If you are a Micro Focus SupportLine customer, please see your SupportLine Handbook for contact information. You can download it from our Web site or order it in printed form from your sales representative. If you do not have convenient Web access, you can use the list below to find phone numbers for Micro Focus SupportLine in those countries where SupportLine is available.

Support from Micro Focus may be available only to customers who have maintenance agreements.

Australia
  • Free telephone: 1800 444 050
Austria
  • Free telephone: 0800 293 537
  • Telephone: +44 1635 565675
Belgium (Dutch)
  • Free telephone: 0800 11 283
  • Telephone: +44 1635 565676
Belgium (French)
  • Free telephone: 0800 11 279
  • Telephone: +44 1635 565679
Canada
  • Free telephone: 1-800 MF COBOL (1-800 632 6265)
Denmark
  • Telephone: +44 1635 565784
Finland
  • Telephone: +44 1635 565784
France
  • Free telephone: 0800 917 355
  • Telephone: +44 1635 565680
Germany
  • Free telephone: 0800 180 0971
  • Telephone: +44 1635 565682
Hong Kong
  • Telephone: +61 2 9904 6111
Italy
  • Free telephone: 800 784 421
  • Telephone: +44 1635 565685
Japan
  • Free telephone: 0120 090985
  • Telephone: +81 3 5793 8548
Luxembourg (French)
  • Free telephone: 0800 24 720
  • Telephone: +44 1635 565679
Luxembourg (German)
  • Free telephone: 0800 24 710
  • Telephone: +44 1635 565676
Netherlands
  • Free telephone: 0800 022 6845
  • Telephone: +44 1635 565687
New Zealand
  • Free telephone: 0800 177 500
  • Telephone: +61 2 9904 6111
Norway
  • Telephone: +44 1635 565784
Sweden
  • Telephone: +44 1635 565784
Switzerland (French)
  • Free telephone: 0800 564 246
  • Telephone: +44 1635 565693
Switzerland (German)
  • Free telephone: 0800 564 248
  • Telephone: +44 1635 565692
UK
  • Free telephone: 0800 783 5674
  • Telephone: +44 1635 565784
USA
  • Free telephone: 1-800 MF COBOL (1-800 632 6265)