Chapter 4: Information Messages

This chapter lists the information messages that the License Management Facility produces. It describes when these messages occur and provides workarounds, where appropriate.

4.1 Message Explanation and Resolution

Unable to open license database.

The license database might have been deleted.
Run the License Administration Services to create a license database and install the necessary licenses. See the section on installing a license key in the chapter Administration Tasks.
The permissions on the license database might have been changed.
Reset the permissions to allow general read access.

The license database is corrupt.

The License Manager detected corruption in the license database. The license database may have been tampered with. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

A license checksum failure has occurred.

The license for this product has an invalid checksum. The license database may have been tampered with. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

You have exceeded the license limit for this product.

No more licenses for this product are available. Therefore, the License Management Facility terminated execution of the licensed product.
Following this message, a further message indicates the number of license units in the license database, all of which are in use, and the number of temporary unlicensed users running.

If you see this message, please contact your MERANT supplier to obtain additional license units.

You have exceeded the license limit for this product.

No more licenses for this product are available. You may continue using this product after this message as a temporary unlicensed user.
Following this message, a further message indicates the number of license units in the license database, all of which are in use.

If you see this message, please contact your MERANT supplier to obtain additional licenses.

You are not licensed to use this product or version.

No licenses for this product or version were found in the license database. The License Management Facility terminates execution of the licensed product.
Contact your MERANT supplier to purchase the appropriate product licenses.

Unknown license failure.

An unknown failure has occurred while requesting a license to run this product. Therefore, the License Management Facility terminated execution of the product.
Contact Product Support. (See the on-disk document readme for more details.)

Maximum license database size exceeded.

The license database has too many licenses to be loaded by the License Manager. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

Heap access error in the License Manager.

A heap access error in the License Manager has caused the license check to fail. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

Unable to contact License Manager.

This product has been unable to contact the License Manager. Therefore, the License Management Facility terminated execution of the licensed product.
Start the License Manager running as described in the chapter Administration Tasks.

The License Manager connection has failed on sending.

A bad response has been detected while sending a message to the License Manager. Therefore, the License Management Facility terminated execution of the licensed product.
This might be a system resource problem on your machine. Retry, and if this occurs again, reboot the machine.

The License Manager connection has failed on receiving.

A bad response has been detected while receiving a message from the License Manager. Therefore, the License Management Facility terminated execution of the licensed product.
This might be a system resource problem on your machine. Retry, and if this occurs again, reboot the machine.

License Manager integrity check failure.

A integrity check has failed. The License Management Facility may have been tampered with. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

Unsupported random number version.

An integrity check has failed. The License Management Facility may have been tampered with. Therefore, the License Management Facility terminated execution of the licensed product.
Contact Product Support. (See the on-disk document readme for more details.)

Terminal type not defined (Fatal)

This error is normally caused by the TERM environment variable not being set, or by the terminfo database not having an entry for the terminal type to which you set your TERM environment variable.
If you are using a terminal that supports different personalities try changing the terminal to a different personality and change the TERM environment variable accordingly. If your terminal does not support different personalities try installing the software on a common terminal type such as a vt100, vt220, wyse60, ansi console or ibm3151 terminal.

Required terminal capability description missing

To display the License Administration Services screens, the terminfo database for the terminal type you are using requires certain entries to be present. If this error occurs you do not have all the entries in the database to successfully run the License Administration Services.
Try a different terminal personality or install on a common terminal type, as described for message 191. Alternatively, correct your terminfo database entry. For more details, see the on-disk document terminfo.txt (in the directory mflmf).

Screen handling system initialization error (fatal)

This error is normally caused by a corrupted terminfo database entry.
Try a different terminal personality or install on a common terminal type, as described for message 191. Alternatively, correct your terminfo database entry. For more details, see the on-disk document terminfo.txt (in the directory mflmf) .

Frequently Asked Questions

UNIX Key Usage Chart