This file contains important information that may not appear in online Help. Read this file in its entirety.
For information about installation, deployment, and licensing issues, see the Installation Guide of the product that you are licensing with Silk Meter.
| Contents | ||
|---|---|---|
| What's New | Resolved Issues | |
| System Requirements/Prerequisites | Getting Help | |
| Known Issues | Installation Instructions | |
The log files now include entries for when mobile licenses were checked out and checked in, including the requesting host.
TopFollowing are the system requirements for installing and running Silk Meter 18.5.
| System Area | Requirement |
|---|---|
| Platform | Windows Server 2008 R2 SP1 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows 7 SP1 Windows 8 Windows 8.1 Windows 10 |
Important: Update for Universal C Runtime in Windows is required for all Microsoft Windows operating systems.
TopIssue: Silk Meter clients cannot find the license server when performing license checks.
Workaround: Possible DNS issue. Silk Meter client and server must know each other by name. If not provided by a DNS service, add the information (name and IP address) to the host's files.
Issue: Silk Meter server does not work correctly when switching between standalone and server mode.
Workaround: Only use standalone mode when no other machine uses the computer as a license server. If configured for standalone mode, the local Silk Meter Manager should be stopped via the service manager. If the Silk Meter Manager is not stopped while running in standalone mode, remote computers can perform setting changes that override local settings.
Issue: Silk Meter standalone mode does not support host ID bound licenses for Java clients.
Workaround: None.
Issue: If User Account Control is turned on, the Policy Administrator must be started in elevated mode to successfully check in/out mobile licenses from a Silk Meter server.
Workaround: Start the Policy Administrator in elevated mode.
Issue: The Silk Meter server does not notice new licenses installed via the standalone license installer. Consequently these licenses are lost (also for standalone mode) if additional licenses are imported via the Policy Administrator (also mobile licenses).
Workaround: After importing standalone licenses using the standalone license installer, restart the Silk Meter Proxy Service.
| SI # | RPI # | Description |
|---|---|---|
| 3116218 | 629498 | Logging the number of mobile licenses that are being checked out/in by what host. |
Visit http://supportline.microfocus.com/assistedservices.asp to communicate directly with Micro Focus SupportLine to resolve your issues or email supportline@microfocus.com.
Visit Micro Focus SupportLine at http://supportline.microfocus.com for up-to-date support news and access to other support information. First time users may be required to register to the site.
The Silk Meter installer will guide you through the steps to uninstall any previous version of Silk Meter if necessary. If Silk Meter prior to version 15.0 is installed, you have to uninstall it manually first.
To keep your settings and policies, select "No" when you are prompted to delete the Silk Meter settings during the uninstall process.
For information about installation, deployment, and licensing issues, see the Installation Guide of the product that you are licensing with Silk Meter.
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