The Forrester Wave™: Enterprise Service Management, Q4 2019


Where Is ESM Headed—and Who’s Leading the Way?

New Forrester Wave report has answers

According to Forrester analysts, customers have started expanding enterprise service management (ESM) beyond initial use cases, such as HR – and vendors are stepping up in new ways. Read The Forrester Wave: Enterprise Service Management, Q4 2019 to learn:

  • Who the top 15 ESM vendors are. Spoiler alert! Micro Focus is one of them and Forrester says, “Micro Focus provides one of the most intelligent service management platforms currently available . . .”
  • How the 15 vendors stack up against each other. (Tip: Dig deeper with the Excel-based vendor comparison tool.)
  • How emerging tools and technologies – such as non-IT modules and machine learning – are changing the ESM game.

This is your chance to access current, accurate, and highly relevant information – at no charge – from trusted industry analysts. Don’t miss it.

Access The Forrester Wave report now.


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release-rel-2019-12-1-3359 | Wed Dec 11 11:39:42 PST 2019
Wed Dec 11 11:39:42 PST 2019