Analyst: How AI Is Enabling Enterprise Service Management (ESM)
The current and very real value of Artificial intelligence (AI) and Enterprise Service Management (ESM) is often unrealized or misunderstood. Do you know why organizations are adopting ESM? And what is the role of AI in the adoption and expansion of ESM? Read this HDI Trend Report to learn about AI and ESM, how they relate, and to find some guidance for introducing ESM in your organization.