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ITSM Buyer’s Guide

The world has changed. Your ITSM needs to change too. Perhaps you want to consolidate multiple ITSM tools, update an existing one, or roll out a new solution that’s more advanced. How do you select the right ITSM tool? This buyer’s guide can help.

Key insights

Trending now: ITSM market drivers.
Turning trends into wins: Know what to focus on first.
ITSM selection criteria: Software and vendor requirements.

How to choose the right ITSM software

Evaluate your requirements for AI, automation, and integrations.

Strong forces are at play here: The massive move to cloud and hybrid work. A more connected worldwide economy. Innovative technologies like generative AI and low-code platforms. Even a new digital work-life culture, fueled by day-to-day consumer experiences and accelerated by Generations Y and Z.”