Modern ITSM – an untapped gamechanger for midsized organizations

Research findings are consistent: When organizations modernize ITSM to achieve operational excellence, they also position themselves for growth and innovation.

What are the best use cases and tangible benefits of modern ITSM for midsize organizations? Find out here.

Ebook highlights:

  • The ITSM opportunity for mid-market organizations.
  • How ITSM benefits from GenAI and automation.
  • Modern ITSM at work—ESM and ServiceOps use cases.

Measurable ITSM benefits

Top impacts organizations identified, resulting from modern ITSM initiatives.

70% of IT leaders anticipate that companies will handle more than half of all help desk requests and problem resolutions through AI and automation."

Learn more: Download the ebook

release-rel-2024-3-1-9400 | Thu Mar 14 23:51:15 PDT 2024
Thu Mar 14 23:51:15 PDT 2024