Vendor Selection Matrix™ Enterprise Service Management Solutions
Learn about ESM trends, top ESM vendors, and why the OpenText solution is ranked a market leader.
Key insights include:
- IT service workflow automation remains a top priority.
- Increasing collaboration between IT and non-IT drives ESM opportunities.
- Employee empowerment plays a role in improving customer experiences.
OpenText is Ranked a Market Leader
Micro Focus (now OpenText) has the broadest solution depth and breadth across all vendors in the market.
Customers from all verticals and geographic locations like SMAX [the OpenText solution], its breadth, and depth and the ability to consume functional modules on a common technical platform. The survey respondents [gave it] the highest score for both customer satisfaction and price versus value ratio.”