Service Delivery Transformed
The Petroleum Development Oman story
Petroleum Development Oman (PDO), the leading exploration and production company in the Sultanate of Oman, had a classic IT problem: Its 10-year-old service portal had grown heavy with customization – making upgrades, updates, and maintenance painfully slow and difficult.
So PDO IT began looking for a faster, easier, smarter service management solution.
They found their answer in two Micro Focus products – Service Management Automation X (SMAX) and Operations Orchestration (OO). Today, 12,000 users enjoy superior self-service and PDO IT as a highly efficient operation fuelled by AI power, codeless work options, and automation. Find out how SMAX and OO make it possible.