Ebook

Trends Shaping Service Management (ITSM)

How must ITSM evolve to meet the needs of employees, customers, and businesses in a world of rapid change? Read about our top six trends here.

Trends on our radar:

  • Employee experience prevails
  • Services become productized
  • ITSM governs clouds

Trends for Modern ITSM

Employee experiences, services as products, greener services, clouds governed by ITSM, and more.

master-9380 | Thu Oct 5 23:47:08 PDT 2023
9380
master
Thu Oct 5 23:47:08 PDT 2023
AWS