Helping ensure your business continuity

The coronavirus COVID-19 global pandemic is affecting every aspect of our lives, from how we work to how we conduct our daily lives at home with our families. Micro Focus is standing firm in our company values, in putting customers first, in teaming and working together for the best outcomes, in deciding and acting in a way that makes an impact, and in learning and adapting so that we can help our employees and customers adjust to this new way of life.

As businesses transition to allow their employees to work remotely, Micro Focus would like to help by making it easy for organizations to ensure continuity of service to their customers. To that end, we offer you the following packaged offerings that are designed to help you and your teams.
  • 1_v3

    Adoption Readiness Tool (ART)


    Adoption Readiness Tool (ART)

    We know that software only solves part of the problem, to truly mobilize teams for the new normal, training and enablement are critical. In line with this, we would like to complement the Micro Focus COVID-19 Business Continuity Packages with access to our Adoption Readiness Tool (ART) training development solution. The Adoption Readiness Tool (ART) training solutions will help your teams transition to new ways of working. ART enables you to rapidly generate your own custom onboarding content and launch virtual training with simulation based hands-on exercises and video’s, on any topic required, in a simple and fast way.

    To get started with ART, please register for our ART Introduction On-Demand Webinar and receive your 1-month complementary trial license, online training and access to technical webinars at no additional cost. Try it out – see what works for you and at the end of the trial, you can keep all of the training content you created to help your teams stay supported. If you would like to continue to develop further materials we can work with you to transition to a longer term license.

  • 2_v3

    Encrypt and Secure Remote Employee Email


    Encrypt and Secure Remote Employee Email

    Many of your users, who are working from home, may be using unsecured email systems. To help ensure your employees’ emails are secure during this challenging time, we’re giving you access to our 90-day trial of Voltage SecureMail. It provides internal and external email encryption from the originator to the intended recipient. Messages remain encrypted throughout their lifecycle until the recipient decrypts the message.

    Voltage SecureMail
  • 3_v3

    Share Ideas for Supporting the Surge in Remote Workers


    Share Ideas for Supporting the Surge in Remote Workers

    Most IT environments and support organizations weren’t designed with the scenario we now face in mind. But good ideas for how to use Micro Focus ITOM products are coming in from users around the world, and we want to share those ideas with other Micro Focus customers. Visit the community to learn and share your own ideas.

    ITOM communities
  • 4

    Ensure Business Continuity with Premium Support Lite


    Ensure Business Continuity with Premium Support Lite

    Micro Focus’s Global Customer Support team is committed to providing customers with continued uninterrupted support during these times to support ongoing business continuity. Over the past several weeks, our Support teams have been an inspirational force and rallied to help customers with the solutions to address the new business challenges that are now arising. To further these efforts and our commitment, we are providing access to a COVID- 19 “Premium Support Lite” offering until April 30, 2021 at no additional cost to our customers in mission critical industries that are helping to #StoptheSpread and defend against the spread of COVID-19.

    If you are a customer of Micro Focus and in a mission critical industry and would like to learn more about how we can help you, please email PremiumSupportLite@microfocus.com or contact us using the button below.

    premium support lite

Professional Services Business Continuity Offers

As we all deal with the unprecedented world event that is the spread of COVID-19, we know that like us, customers will be enacting their Business Continuity Plans (BCP) and readjusting those plans to accommodate the evolving situation. We know that time sensitive and unimpeded access to technical experts to bolster your readiness capabilities is critical.  

We want you to know that Micro Focus is here to partner with you through these times and we want to help provide you the easiest access to resources so that you can ensure the successful implementation of your BCP. If you need help during these times, we have put together a series of packaged offerings that are designed to be rapidly deployed and to help customers do everything from temporarily supplementing staff in the case of regular team members being out through to providing 24x7 solution support in case of emergency. We have adapted our offering to be delivered fully remotely and can accommodate your security requirements with US or local-based resources or leverage our global center of excellence.

We are here to help – if you would like to learn more about how Micro Focus can help you adapt your plans through services support please contact: proservices@microfocus.com

release-rel-2021-4-1-6068 | Thu Apr 8 23:24:12 PDT 2021
Thu Apr 8 23:24:12 PDT 2021