Improve quality management processes during development of business-critical systems.
With the bank serving 22 million customers, the load on its IT systems is substantial, and so is the cost of any downtime. Internal estimates show that unplanned outage to a business-critical system can cost up to $200,000 USD per hour. For example, when the money transfer system is down, the bank has to forfeit transfer fees, compensate customers and risk reputation losses. Longer downtime can result in lawsuits and penalties, with losses potentially running into millions of dollars.
System performance testing is an essential function: it is one of the key business continuity assurance processes. With a large number of business-critical systems, meticulous enterprise load testing helps minimize performance related risks.
The IT Department at Alfa-Bank makes at least 300 modifications to IT systems each quarter as part of a growing trend. Significant effort has to go into load testing when business critical systems are being maintained. A total of 75 business applications play a major role in the bank’s day-to-day operations. Due to their critical nature, they are supported and tested centrally. The bank also extensively outsources performance testing to appropriately licensed external service providers. Competitive tendering is used to secure engagement with cost effective and reliable third parties.