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Micro Focus helps this Canadian healthcare shared-services organization align disparate teams to achieve best-practice transformation.
With the formation of HSSBC (now BCCSS) in 2010, a number of IT groups from the various health authorities the organization serves came together. However, they were using disparate processes and practices. Separate groups focused on core infrastructure, servers, database services, network services and other service streams—and even within these silos existed different practice pockets. BCCSS aimed to develop and execute a best practice IT service management program to create efficiencies and deliver operational excellence.
BC Clinical and Support Services Society (BCCSS) delivers non-clinical support services for British Columbia’s health authorities and finds opportunities to improve cost effectiveness and enhance service quality. Technology Services, a business stream of BCCSS, provides shared infrastructure services supporting the health authorities’ patient care delivery systems as well as business applications such as billing and accounts payable. By reducing costs and risk – and increasing predictability, capacity and efficiency – BCCSS extracts the most value out of every dollar spent and the health authorities gain vital delivery capacity at point of care.
BCCSS utilized IT Service Management Automation – Asset Manager, Service Manager, Universal Discovery and Universal Configuration Management Database (UCMDB – to attain best practice transformation.
Although BCCSS did not formally engage with Software Services, it did leverage existing relationships for guidance on how to align its internal practices with best practices in the architecture and enterprise space.
Micro Focus Partner Effectual Systems Group, Inc., assisted BCCSS with its configuration management work, providing advisory subject matter expertise to expand the discovery scope and build additional integrations.
Using this software, BCCSS realized the following benefits:
The health authorities BCCSS serves, as well as internal BCCSS teams, say this is one of the most successful projects in the organization’s history. The project delivered on time, on scope and on budget, bringing what had been disparate teams and processes into alignment around best practices – with a clear roadmap and measurable gains.