Provide a fast, reliable means for finding the right talent for contracted service engagements in DXC Technology’s client base.
When businesses need outside help to move their workforce in a new direction – say, enabling a mobile enterprise, improving customer experience, or making the most of combined resources following a merger – they need to move fast, and with confidence that the experts they hire will ensure a successful transition. Companies on the move need rapid change management, enterprise modernization, shifts in their business model. And they need a host of other transformations to happen smoothly, without interrupting the growth that got them to this critical decision point in the first place.
Major business transformations like this are the bread and butter of DXC Technology. With more than 135,000 specialists, DXC Technology needs to manage its own workforce carefully to handle the growing demands from its clients around the globe. “We need an accurate view of both the market demand and our talent pool. We need to know what people we have available, what their skills are, and how to balance the need in the marketplace with our supply of talent,” explains Jeanne Brekelmans, Business Operations Chief of Staff for DXC Technology.
The complexity of DXC Technology’s talent pool – a constantly growing body of individuals, each with different levels of skills, and different degrees of familiarity with current and emerging technologies – has made it critical to understand the unstructured data in the steadily evolving resumes of its staff. To help with this need, DXC Technology created the “Labor Demand and Supply Management” program, or LDSM. The goal is putting the right people at the right place at the right time. One of the keys to LDSM is having a clear picture of all people’s skills and resumes.
In June 2014 and as a part of the LDSM Program, DXC Technology introduced Resume Search, a new solution that leverages the company’s patented algorithms to form a conceptual understanding by extracting results that are accurate and comprehensive, finding resumes in all formats that are conceptually related to a query, yet not dependent on key words. At the heart of Resume Search is IDOL, a highly advanced big data platform which uses multiple search models to help significantly improve the speed, accuracy, and completeness of search while providing automatic extraction of entities such as names, email addresses, locations, and languages directly from the resumes. This powerful new capability is now part of DXC Technology’s internal Qualifications Inventory resume repository.
What follows is a discussion of the business case for DXC Technology’s talent supply and demand management, and the role that IDOL plays among the various technologies involved.