ValueEdge: Value Stream Management
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Continuous quality from requirements to delivery
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Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
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Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
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Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
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Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
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Gain control of privileged user activities
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Analytics for text, audio, video, and image data
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AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
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Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
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ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
How could EGK-Gesundheitskasse ensure smooth IT operations while also answering calls for quick, safe file-sharing services?
Few things in life are as important as your health, which is why approximately 90,000 people across Switzerland turn to EGK-Gesundheitskasse for comprehensive health insurance cover. Customers expect to interact with the company via innovative, digital channels. To enable employees, particularly sales staff, to work flexibly and on-the-go, EGK-Gesundheitskasse must have efficient IT management workflows in place.
At the same time, managing a huge range of documents effectively and securely is a key concern for a company operating in the highly regulated health insurance industry with an increasingly mobile workforce.
Thomas Kaufmann, Head of IT Operations at EGK-Gesundheitskasse, elaborates: “All health insurers in Switzerland are government-regulated. Like customer and staff expectations, regulatory requirements are always changing as well. Everything is becoming more complex. Ensuring that our business complies with all these demands is a constant challenge for our small IT team.”
To deliver the best service to customers, employees require rapid, reliable and secure access to business data.
Thomas Kaufmann adds: “Being able to share documents quickly and easily is essential for employees to be able to get on with their jobs. Many employees today expect the corporate environment to offer the same speed and ease of use they know from public cloud solutions. Our goal was to deliver effective workflows while keeping data secure.”
EGK-Gesundheitskasse is one of the leading health insurance providers that promotes equal opportunities for conventional and complementary medicine in Switzerland. The company offers a wide range of services, from mandatory basic insurance to supplementary cover for those who chose to take it out. Headquartered in Laufen, Switzerland, EGK-Gesundheitskasse employs around 200 people.
To streamline its IT processes, EGK-Gesundheitskasse standardized its desktop environment, and now manages 250 virtual desktops with the Micro Focus ZENworks Suite, including ZENworks Configuration Management and ZENworks Patch Management. In addition, the company deployed the ZENworks Suite to keep 30 Microsoft Windows servers up to date with patches.
Addressing growing needs for flexible file sharing, EGK-Gesundheitskasse implemented Micro Focus Filr. Thomas Kaufmann explains: “We wanted to give users the ability to share files quickly, safely and easily.”
Thomas Kaufmann – HEAD OF IT OPERATIONS
EGK-Gesundheitskasse
EGK-Gesundheitskasse integrated Filr with its existing file servers to deliver a seamless user experience. “We were very impressed by how easy it was to get up and running,” recalls Thomas Kaufmann. “This helped us to roll out the file-sharing service quickly. And because Filr is so simple to use and intuitive, users could get started right away.”
Supporting a “Bring Your Own Device” (BYOD) policy and an increasing number of smartphones and tablets used by staff, EGKGesundheitskasse implemented Micro Focus Mobile Management to boost security across mobile platforms.
Partnering with IT service provider Nexpert, EGK-Gesundheitskasse plans to improve the user experience further over the coming months with single sign-on based on NetIQ Access Manager.
Thanks to advanced automation with the ZENworks Suite, EGK-Gesundheitskasse has cut administration and maintenance workload by 50 percent. Thomas Kaufmann confirms: “Many businesses were affected by recent ransomware attacks – because we rolled out patches quickly, by the time our staff received infected emails, the security issue had already been fixed. The ability to schedule updates makes my life much easier and we can be confident that the business is protected.”
The company also values the sophisticated screen sharing functionality built into ZENworks. The solution helps the IT team solve common issues remotely, streamlining user support and accelerating problem resolution.
Using Micro Focus Filr, staff gained a convenient and cost-efficient way to share files while the company retains full control over data – ensuring that sensitive business information stays secure. Thomas Kaufmann remarks:
Thomas Kaufmann – HEAD OF IT OPERATIONS
EGK-Gesundheitskasse
He concludes: “We have been using Micro Focus solutions for many years – the support is outstanding and the products have evolved with us over time, always delivering the functionality we need. Micro Focus solutions have enabled us to optimize IT processes and keep data and devices protected. We’re now considering introducing multi-factor authentication to boost our security credentials even further.”