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Case study

Employees at EGK-Gesundheitskasse need access to reliable, secure desktops and mobile devices. With Micro Focus ZENworks Suite and Micro Focus Filr, the company can deliver top-notch customer services thanks to secure systems and safe

Challenge

Few things in life are as important as your health, which is why approximately 90,000 people across Switzerland turn to EGK-Gesundheitskasse for comprehensive health insurance cover. Customers expect to interact with the company via innovative, digital channels. To enable employees, particularly sales staff, to work flexibly and on-the-go, EGK-Gesundheitskasse must have efficient IT management workflows in place.

At the same time, managing a huge range of documents effectively and securely is a key concern for a company operating in the highly regulated health insurance industry with an increasingly mobile workforce.

Thomas Kaufmann, Head of IT Operations at EGK-Gesundheitskasse, elaborates: “All health insurers in Switzerland are government-regulated. Like customer and staff expectations, regulatory requirements are always changing as well. Everything is becoming more complex. Ensuring that our business complies with all these demands is a constant challenge for our small IT team.”

To deliver the best service to customers, employees require rapid, reliable and secure access to business data.

Thomas Kaufmann adds: “Being able to share documents quickly and easily is essential for employees to be able to get on with their jobs. Many employees today expect the corporate environment to offer the same speed and ease of use they know from public cloud solutions. Our goal was to deliver effective workflows while keeping data secure.”

Solution

To streamline its IT processes, EGK-Gesundheitskasse standardized its desktop environment, and now manages 250 virtual desktops with the Micro Focus ZENworks Suite, including ZENworks Configuration Management and ZENworks Patch Management. In addition, the company deployed the ZENworks Suite to keep 30 Microsoft Windows servers up to date with patches.

Addressing growing needs for flexible file sharing, EGK-Gesundheitskasse implemented Micro Focus Filr. Thomas Kaufmann explains: “We wanted to give users the ability to share files quickly, safely and easily. Filr’s functionality supports effective working, so employees are satisfied. Most importantly, data remains in-house, under our control.”

EGK-Gesundheitskasse integrated Filr with its existing file servers to deliver a seamless user experience. “We were very impressed by how easy it was to get up and running,” recalls Thomas Kaufmann. “This helped us to roll out the file-sharing service quickly. And because Filr is so simple to use and intuitive, users could get started right away.”

Supporting a “Bring Your Own Device” (BYOD) policy and an increasing number of smartphones and tablets used by staff, EGK-Gesundheitskasse implemented Micro Focus Mobile Management to boost security across mobile platforms.

Partnering with IT service provider Nexpert, EGK-Gesundheitskasse plans to improve the user experience further over the coming months with single sign-on based on NetIQ Access Manager.

Results 

Few things in life are as important as your health, which is why approximately 90,000 people across Switzerland turn to EGK-Gesundheitskasse for comprehensive health insurance cover. Customers expect to interact with the company via innovative, digital channels. To enable employees, particularly sales staff, to work flexibly and on-the-go, EGK-Gesundheitskasse must have efficient IT management workflows in place.

At the same time, managing a huge range of documents effectively and securely is a key concern for a company operating in the highly regulated health insurance industry with an increasingly mobile workforce.

Thomas Kaufmann, Head of IT Operations at EGK-Gesundheitskasse, elaborates: “All health insurers in Switzerland are government-regulated. Like customer and staff expectations, regulatory requirements are always changing as well. Everything is becoming more complex. Ensuring that our business complies with all these demands is a constant challenge for our small IT team.”

To deliver the best service to customers, employees require rapid, reliable and secure access to business data.

Thomas Kaufmann adds: “Being able to share documents quickly and easily is essential for employees to be able to get on with their jobs. Many employees today expect the corporate environment to offer the same speed and ease of use they know from public cloud solutions. Our goal was to deliver effective workflows while keeping data secure.”

What can Micro Focus do for your business?

EGK-Gesundheitskasse case study

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release/rel-2021-12-1-7140
Wed Dec 1 19:20:04 PST 2021