How could EGK-Gesundheitskasse ensure smooth IT operations while also answering calls for quick, safe file-sharing services?
Few things in life are as important as your health, which is why approximately 90,000 people across Switzerland turn to EGK-Gesundheitskasse for comprehensive health insurance cover. Customers expect to interact with the company via innovative, digital channels. To enable employees, particularly sales staff, to work flexibly and on-the-go, EGK-Gesundheitskasse must have efficient IT management workflows in place.
At the same time, managing a huge range of documents effectively and securely is a key concern for a company operating in the highly regulated health insurance industry with an increasingly mobile workforce.
Thomas Kaufmann, Head of IT Operations at EGK-Gesundheitskasse, elaborates: “All health insurers in Switzerland are government-regulated. Like customer and staff expectations, regulatory requirements are always changing as well. Everything is becoming more complex. Ensuring that our business complies with all these demands is a constant challenge for our small IT team.”
To deliver the best service to customers, employees require rapid, reliable and secure access to business data.
Thomas Kaufmann adds: “Being able to share documents quickly and easily is essential for employees to be able to get on with their jobs. Many employees today expect the corporate environment to offer the same speed and ease of use they know from public cloud solutions. Our goal was to deliver effective workflows while keeping data secure.”