Maintain the highest levels of availability for thousands of databases, applications, servers, and network devices.
Managing a Complex IT Environment
The HPE IT organization manages more than 20,000 databases, over 35,000 servers, 60,000 network devices, and 2,000 applications spread across traditional and private cloud data centers. The expectation is that HPE IT will deliver five 9s of availability, or services that are up and running 99.999 percent of the time.
To meet this requirement, HPE IT makes heavy use of management tools for data center automation, proactive monitoring, and lights-out operations. While these tools are highly effective, they aren’t necessarily designed to ferret out the causes of complex issues that span technology silos. Sometimes IT performance issues or outages arise while various management tools indicate that all is well.
“When this happens, SMEs from different data center domains get together in a war room to figure out what the problem is,” explains the functional architect in the Enterprise Services unit at HPE IT. “Every SME has their own tools to do analysis on their data. You could have 10 people involved on calls that go hours at a time.”