IBTech had no solution in place to monitor its mobile app performance, relying instead on server-side logs. It wanted to introduce more visibility and better performance for an enhanced user experience.
Built on the foundations of QNB Finansbank IT Technologies, IBTech has been developing competitive products for QNB Finansbank and its subsidiaries since 2005 and operates the bank’s information technology infrastructure. Its goal is to develop the best and fastest renewable products and systems that can push customers to meet their full potential. IBTech develops software and infrastructure projects to support the competitive strength of QNB Finansbank and provide effective use of information technology, with more than 600 expert staff, in line with developing technologies and changing conditions.
Mobile banking has grown exponentially in recent years, to the point where in some countries it has outpaced Internet banking, therefore maintaining a reliable, available and high-performing banking app is critical. If the app crashes client-side, it is crucial that this is reported and resolved quickly. However, IBTech was only monitoring server-side logs, making it hard to detect and understand issues on the client-side.
“We were looking only at the server logs which meant it took us longer to identify crashes at the customer end,” explains Yasin Kafadar, senior software developer, IBTech. “With over two million users, it became clear we needed a more effective mobile application monitoring solution and more transparency.”
IBTech went to market to find a mobile monitoring tool that would provide visibility and be easily integrated into its existing architecture. After careful consideration, it decided that AppPulse Mobile would be the best solution.
“AppPulse Mobile offered additional tools and analytics that the competition didn’t, such as HTTP timeline, UI Performance and FunDex Score,” adds Kafadar. “That made Micro Focus the ideal partner for this project.”