Develop and automate processes for healthcare and welfare organizations to manage upcoming government reforms, reduce manual effort, and deliver superior patient care.
With a rapidly ageing population, Finland is preparing to completely overhaul its healthcare and welfare systems. Integration between the different services and putting the patient at the center of a comprehensive treatment plan will be critical. Distances and adverse weather conditions mean that, where possible, it is better for patients to receive care within their home environment. With clever use of technology, Finland is pioneering the field of advanced home care.
Harri Kumpulainen, Development Manager with Istekki, explains the specific challenges: “We have 11,000 healthcare and welfare professionals in our northern-Savo region. With the government reforms they will all need to adopt new processes. Many of these are already in practice, but different organizations have implemented them in slightly different ways, making it difficult to share data and provide integration between services. We have an issue at the moment with locating hospital patients. If a patient moves between wards, there isn’t a clear record of where they are and when they will be back. Relatives may visit and not be able to find the patient.”
Any processes in place were manual and paper based, with form-filling taking up a lot of time. Where IT systems were in use, data would need to be rekeyed across different systems. Istekki looked for IT solutions to help clients automate their processes, in readiness for the government reforms. Kumpulainen: “This wasn’t easy. We could really only find process monitoring solutions, nothing that would really guide our clients through building and following processes.”