ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Build the skills to succeed
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Develop and automate processes for healthcare and welfare organizations to manage upcoming government reforms, reduce manual effort, and deliver superior patient care.
With a rapidly ageing population, Finland is preparing to completely overhaul its healthcare and welfare systems. Integration between the different services and putting the patient at the center of a comprehensive treatment plan will be critical. Distances and adverse weather conditions mean that, where possible, it is better for patients to receive care within their home environment. With clever use of technology, Finland is pioneering the field of advanced home care.
Harri Kumpulainen, Development Manager with Istekki, explains the specific challenges: “We have 11,000 healthcare and welfare professionals in our northern-Savo region. With the government reforms they will all need to adopt new processes. Many of these are already in practice, but different organizations have implemented them in slightly different ways, making it difficult to share data and provide integration between services. We have an issue at the moment with locating hospital patients. If a patient moves between wards, there isn’t a clear record of where they are and when they will be back. Relatives may visit and not be able to find the patient.”
Any processes in place were manual and paper based, with form-filling taking up a lot of time. Where IT systems were in use, data would need to be rekeyed across different systems. Istekki looked for IT solutions to help clients automate their processes, in readiness for the government reforms. Kumpulainen: “This wasn’t easy. We could really only find process monitoring solutions, nothing that would really guide our clients through building and following processes.”
Istekki is a fast growing information, health, and wellness technology expert organization of over 400 people, with activities around Finland.
Working together with Chainalytics, specialists in logistics and supply chain management, Istekki was introduced to Micro Focus Solutions Business Manager (SBM) and Service Request Center (SRC). Solutions Business Manager is designed to orchestrate and automate processes and provide transparency across an organization. With the Finnish healthcare and welfare sector in flux, having a flexible solution so that processes can easily be customized and adapted is very important.
Kumpulainen illustrates some of the processes that have been developed using SBM: “Healthcare and welfare agencies work together to support patients in their own home. Elderly people are often visited two or three times a day by home care nurses.”
Harri Kumpulainen – DEVELOPMENT MANAGER
Istekki
“The home care agencies like the fact that they can see the clients, as a picture often tells more than just a phone call. Emergency services are scarce in some remote regions and this service ensures resources are best utilized.”
Istekki’s online chat and video services have been extended to many more patients, such as diabetes patients who can now enter basic health check information into a portal, and be referred to a video conference with a doctor if the results warrant this. It is also used for follow-up and rehabilitation appointments, as well as for potentially contagious people, such as Tuberculosis patients who need to stay in isolation, but in close contact with a medical team.
SRC offers a one-stop, centralized request center for organizations. Istekki have used SRC to develop a novel service for one of its university hospital clients: “Hospital ward staff can order transportation for a patient when they need to be moved between wards or go for surgery or tests. Transportation services will collect the patient from the ward and scan their wristband with a mobile device. This will confirm all the details and it will also check the patient out of the ward and follow their movements. When the transportation has been completed, the order can be closed by mobile device.”
The cooperation with Chainalytics has brought Istekki endless possibilities to develop and maintain processes with SBM and SRC. Healthcare and welfare professionals already work much closer together through technology to help them save time and put their patients first.
Kumpulainen concludes:
Harri Kumpulainen – DEVELOPMENT MANAGER
Istekki