Case study

Johnsonville Sausage reduced user management time and costs by 80 percent

Challenge

Johnsonville Sausage remains a privately owned company but has expanded operations throughout the world. The company now runs a variety of systems to support its core business operations, including many SAP applications. Johnsonville Sausage must provide its external brokers with secure, identity-based access to many of these applications. As a result, the IT staff spent considerable time manually managing 1,800 user identities. The situation forced users to remember multiple passwords. The company needed to simplify and automate its identity management. The solution had to work well with diverse SAP applications and be simple enough that it did not create more work for the IT staff.

Solution

Johnsonville Sausage evaluated a few identity management solutions before selecting Identity Manager and Access Manager.

“The SAP certification was a compelling factor in our selection of a Micro Focus identity management solution,” said Dan Allensworth, infrastructure manager at Johnsonville Sausage. “We knew it was the right solution to integrate our diverse applications in a heterogeneous environment which includes Linux, Microsoft Windows NT and AS/400.”

Johnsonville Sausage worked with Paragon Development Systems (formerly Provident Technologies, Inc.) to implement the identity management solution. With Identity Manager, the company now has a central user directory. Identity Manager automatically synchronizes the identities of Johnsonville Sausage’s 1,800 users across each of its systems.

“Micro Focus is a leader in identity management,” said Angela Daniels, director of computing and print architecture at Paragon Development Systems. “We evaluated other products, but found Micro Focus offered a superior solution with the best out-of-the-box connectors.”

Using the Identity Manager driver for SAP, the IT team has connected all its SAP applications, including human resources, financials, warehouse management, materials management and supply chain.

“We don’t even consider installing a new SAP system without connecting it to Identity Manager up front,” said Sherry Zittel, network administrator for Johnsonville Sausage. “We are connecting as many other systems as we can, such as Kronos, because we know the tremendous value of doing it.”

Users now have a single ID and password to access applications, so they no longer have to keep passwords taped to their monitors. The company can consistently enforce password policies, which helps improve security. Password self-service enables users to reset their own passwords, reducing calls to the helpdesk. Access Manager provides the company’s external brokers with single sign-on access to its web-based applications, improving their ability to do business with Johnsonville Sausage.

Results

By automating identity management with Identity Manager, Johnsonville Sausage has reduced user management time and costs by 80 percent. The IT staff can now provision a new user in minutes, rather than days. When an employee leaves the company, the IT staff can immediately deprovision the user’s account to safeguard corporate assets. Overall, the IT staff can now provision and deprovision users 90 percent faster.

Identity Manager has reduced the number of passwords users need to remember by 85 percent, and the company’s external brokers now have single sign-on access to portal applications to better manage their orders and contracts.

Because users have fewer passwords to remember, they make fewer calls to the helpdesk for password-related issues. Employees can focus on their work and be more productive. The IT staff can now work on projects that impact the company’s bottom line because it is not always responding to identity management issues.

“Our solutions paid for themselves in a matter of months,” said Allensworth. “Without Micro Focus, we would have had to hire a lot more people to do basic user and desktop management. We would also have had a lot of frustrated users.”

How can Micro Focus help you succeed?

Johnsonville Sausage case study

release-rel-2020-9-2-5123 | Tue Sep 15 18:06:14 PDT 2020
5123
release/rel-2020-9-2-5123
Tue Sep 15 18:06:14 PDT 2020