The fastest, open, infrastructure-independent, advanced analytics SQL database
Securely access and analyze enterprise (and public) text, audio & video data
An intuitive hunt and investigation solution that decreases security incidents
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
Autonomous operations through a business lens
Intelligent automation for service desk, configuration, and asset management
SQL analytics solution handling large amounts of data for big data analytics
High-scale protection of sensitive data at rest, in motion, and in use across systems
Agile/DevOps management for continuous quality and delivery
Manage and track requirements from idea to deployment
Plan, track, orchestrate, and release complex applications across any environment
Enable all aspects of SCCM with enterprise grade scalability, security, and compliance
Automate deployments for continuous delivery with drag-and-drop simplicity
Govern application lifecycle activities to achieve higher quality
Unify test management to drive efficiency and reuse
Integrated, component-based test framework that accelerates functional test automation
Accelerate functional test automation across web, mobile, API, and enterprise apps
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Shift-left functional testing using the IDE, language, and testing frameworks of choice
Reliable and efficient test automation for functional and regression testing
Centralized, omnipresent lab to develop, debug, test, monitor, and optimize mobile apps
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Cloud-based solution to easily plan, run and scale performance tests
Project-based performance testing to identify performance issues
Easy-to-use performance testing solution for optimizing application performance
Collaborative performance testing platform for globally distributed teams
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Identifies security vulnerabilities in software throughout development
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Provides comprehensive dynamic analysis of complex web applications and services
Builds packages of change artifacts to speed up mainframe application development
Enable faster, efficient parallel development at scale
A development environment that streamlines mainframe COBOL and PL/I activities
Intelligence and analysis technology that provides insight into core processes
Fuel mobile apps, cloud initiatives, process automation, and more
Future-proof core COBOL business applications
Maintain and enhance ACUCOBOL-based applications
Deliver application access—anywhere
Maintain and enhance COBOL systems
Maintain and enhance RM/COBOL applications
Connect COBOL applications to relational database management systems
Derive incremental value with real-time, relational access to COBOL data
Unlock business value with real-time, relational access to ACUCOBOL data
Connect ACUCOBOL applications to relational database management systems
Automatically understand and analyze Micro Focus COBOL applications
Build COBOL applications using Agile and DevOps practices
Deploy COBOL applications across distributed, containerized or cloud platforms
Modernize core business system infrastructure to support future innovation
Manage agile projects using a collaborative, flexible, requirements and delivery platform
Manage requirements with full end-to-end traceability of processes
Automatically understand and analyze IBM mainframe applications
Capture, analyze, and measure the value, cost and risk of application portfolios
Build packages of change artifacts to speed up mainframe application development
Build and manage packages of change artifacts to speed up mainframe application development
Provide multiple change management interfaces to maintain mainframe apps
Build and modernize IBM mainframe COBOL and PL/I applications
Enable faster, efficient parallel development at scale
Fuel mobile apps, cloud initiatives, process automation, and more
Manage mainframe files for fast problem resolution
Easily test mainframe application changes using flexible infrastructure
Compare and manage mainframe data, text, and directory files
Connect Dev and Ops by automating the deployment pipeline and reduce feedback time
Centralize planning and control for the entire software release lifecycle
Orchestrate and integrate processes for faster software development and delivery
Detect changes, synchronizes multiple environments, and restores failed systems
Execute IBM mainframe COBOL and PL/I workload on Windows, Linux and the Cloud
Execute modernized IBM mainframe workloads under Microsoft .NET and Azure
Modernize IBM, HP, and Unix application access across desktop and mobile devices
Web-enable IBM and VT application desktop access, Java free
Modernize Unisys mainframe application desktop access
Modernize IBM, HP, and Unix application desktop access
Automate IBM, HP, and Unix application desktop access
Create new applications and workflows with Web services and APIs for IBM, HP, and UNIX applications
Fuel analytics platforms and BI applications with Unisys MCP DMSII data in real time
Centralize host access management with identity-powered access control and data security
Modernize file transfer with security, encryption and automation, within and across the firewall
Learn how Advanced Authentication Connector for z/OS is a multi-factor authentication for all your IBM z/OS end points
Measure and manage terminal-based software deployment and usage
Centralize host access management with identity-powered access control and data security
Develop and deploy applications with a comprehensive suite of CORBA products
Build distributed applications at enterprise scale
Develop, deploy, and support CORBA 2.6 compliant middleware in C++ or Java
Connect applications on diverse operating environments
Email, IM, chat-based teamwork, anti-virus, anti-spam, disaster recovery, and more
Provides secure file access and sharing from any device
Provides secure email, calendaring, and task management for today's mobile world
Backup and disaster recovery solution that ensures critical email is always available
Seven essential tools to build IT infrastructures, including secure file sharing
Provides secure team collaboration with document management and workflow features
Provides single sign-on for enterprises and federation for cloud applications
Protect your sensitive information more securely with multi-factor authentication
File Reporter and Storage Manager solution suite bundle
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
Provides secure file access and sharing from any device
Protects your key business systems against downtime and disaster
Simplifies resource management on a Storage Area Network and increases availability
File, print, and storage services perfect for mixed IT environments
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Seven integrated products to help track, manage and protect endpoint devices
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Cloud-based, scalable archiving for regulatory, legal, and investigative needs
Archive all business communication for case assessment, search, and eDiscovery
Automate employee data and communication monitoring to meet regulatory compliance and internal initiatives
Mitigate risk across social media channels to meet regulatory compliance obligations
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Address the ever-changing needs of network data management
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Structured data archiving to retire outdated applications and reduce data footprint
Identity-driven governance of data & access
SaaS-based file analysis on all of your unstructured data
Respond to litigation and investigations quickly, accurately, & cost-effectively
SaaS-based file analysis on all of your unstructured data
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Address the ever-changing needs of network data management
Structured data archiving to retire outdated applications and reduce data footprint
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Securely access and analyze enterprise (and public) text, audio & video data
Automate provisioning, patching, and compliance across the data center
Backup and disaster recovery for diverse, dynamic, and distributed enterprise
Discover and manage configuration items (CIs) in Hybrid IT environments.
Simplify fulfillment automation and enforce governance
Automate and manage traditional, virtual, and software-defined networks
The first containerized, autonomous monitoring solution for hybrid IT
Automate IT processes end-to-end
Build, secure, and scale automated business processes across the enterprise
Engaging end-user experience and efficient service desk based on machine learning
A comprehensive threat detection, analysis, and compliance management SIEM solution
An intelligent log management solution that eases compliance burdens and accelerates forensic investigation for security professionals
A comprehensive log management solution for easier compliance, efficient log search, and secure cost-effective storage.
Download and deploy pre-packaged content to dramatically save time and management
A future-ready data platform that transforms data chaos into security insight.
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
A fully-featured, adaptable solution that simplifies the day-to-day use of SIEM
A comprehensive Security Orchestration Automation Response platform with cognitive automation, investigation service desk, process orchestration and SOC analytics.
Persistent file encryption, complete control, and visibility to simplify unstructured data security
Format-preserving encryption, tokenization, data masking, and key management
Omni-channel PCI compliance and data protection for end-to-end payments security
Email, file, and Office 365 protection for PII, PHI, and Intellectual Property
Saas cloud email encryption to protect information on Office 365
The full solution for secure automated file transfer management inside and across perimeters
Identifies security vulnerabilities in source code early in software development
Provides comprehensive dynamic analysis of complex web applications and services
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
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Provisions and governs access to unstructured data
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Provides automated user access review and recertification to remain compliant
Delivers an intelligent identity management framework to service your enterprise
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Move beyond username and passwords and securely protect data and applications
Multi-factor Authentication for all your IBM z/OS end points
Integrate the host with your modern security framework
Adapt the authentication and access experience to the risk at hand.
Enables users to reset their passwords without the help of IT
Streamlines authentication for enterprise apps with a single login experience
Protect and manage access to your APIs.
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Edit, test and review Group Policy Object changes before implementation
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Unify and centrally manage policies across multiple platforms.
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Finds and repairs configuration errors that lead to security breaches or downtime
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Protect your network and messaging system from malware, viruses, and harmful content
Scalable, end-to-end encrypted email solution for desktop, cloud, and mobile
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Provides reports that integrate licensing, installation and usage data
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Streamlines and automates the way you provide IT services to your business
Seven integrated products to help track, manage and protect endpoint devices
Help you embed security throughout the IT value chain and drive collaboration between IT operations, applications, and security teams.
Help you to react faster and gain a competitive advantage with enterprise agility.
Accelerate your hybrid cloud outcomes with advisory, transformation and implementation services.
Application management services that let you out-task solution management to experts who understand your environment.
Strategic consulting services to guide your digital transformation agenda.
Fully functional use-case modeling, with pre-built integrations across the Micro Focus Software portfolio, showcasing real-life use-case
Expert security intelligence services to help you quickly architect, deploy, and validate your Micro Focus security technology implementation.
A service integration and management service that optimizes delivery, assurance, and governance in multi-supplier settings.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Mobile services that ensure performance and expedite time-to-market without compromising quality.
Get insights from big data with real-time analytics, and search unstructured data.
Comprehensive Big Data services to propel your enterprise forward.
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KoçSistem is a leading IT service provider in Turkey. The company’s origins go back to 1945, and it currently works with some of the country’s most important businesses, both private and public sector. KoçSistem specializes in creating bespoke, end-to-end solutions for customers.
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“The shape and culture of the business is changing,” says Nadir Altmışdört, manager, Service Management Systems, KoçSistem. “IT was seen as the system integrator – we were the people who got the hardware to work. Now, we’re operating in a world where IT must be much more service orientated.”
The transition is not complete, he admits: “We’re pushing into the cloud services market and this requires two attributes. Firstly, we have a job to do helping customers move to the cloud – they’re looking to us for advice. Second, there is an expectation of flawless service desk delivery and near real-time analysis, not just weekly reports.”
To achieve this KoçSistem needed to make its service delivery more efficient and accountable by automating its Service Desk.
“Addressing service issues was not simply an internal issue,” says Altmışdört. “We wanted to examine IT Service Management from the perspective of employee engagement and customer expectation.
“From an internal standpoint, we wanted to be able to understand the daily challenges of running IT services out of our call centers and data centers. But we also have more than 250 customers and we’re managing more than 10,000 configuration items, including more than 7,000 servers running different operating systems and IT applications. So, what do our customers want and expect from an IT service provider? We wanted to understand the different service needs and, we needed to make all of these improvements without downtime.”
Specifically, the project would transition KoçSistem from the incumbent ITSM platform to a new Service Desk, establishing new, optimized processes.
It would consolidate service alarms and improve operational awareness through better service management analytics and reporting.
KoçSistem named the project Samarium, and Micro Focus is central to its success. It covers Service Desk, Incident, Request, Change, Problem and Configuration Management processes.
“We quickly appreciated [Micro Focus] offered a portfolio of solutions to address our challenges,” says Altmışdört. “Also, the solutions were well used in Turkey. For us, it’s not enough that a product has been used internationally, we need to see it has worked locally. [Micro Focus] has the solutions, the local partners and the local support.
“We don’t want to take unnecessary risks with our customers. We can’t tolerate unproven products.”
KoçSistem is using Service Manager and Operations Manager. Service Manager simplifies and consolidates service management through a single point of contact for all core IT service desk processes including incident, problem, change, request and knowledge management. In tandem, Operations Manager consolidates events from across all local and remote servers and KoçSistem’s monitoring tools, aggregating event and performance data from these heterogeneous IT silos to reduce redundancy.
“With service desk automation, when a customer opens a new interaction, it is automatically dispatched to an internal record, based on the ticket type and the affected service,” explains Altmışdört. “We use ticket type to determine if the interaction corresponds to an Incident, a Change, or a Request. Likewise, we use affected service to determine the assignment group of this ticket. We maintain a lookup table to orchestrate this auto-dispatch functionality.”
He says the key here was in making sure the implementation of IT service management software went smoothly: “We had three dry run migrations before going live, we couldn’t afford any downtime. But this was always going to be more than just the products. We also wanted to users to come with us on our journey.”
“As a service provider, the Samarium platform is the most important platform in the business,” says Altmışdört. “If our enterprise resource planning application is down for hours, it’s not ideal but we can live with it. But 30 minutes of downtime on the IT Service Management platform? No, 30 minutes is too much.”
Altmışdört also believes that Operations Manager has ensured a more stable event management structure, with no downtime during the implementation: “With the smart event consolidation and correlation, instead of escalating events to incidents directly, we keep them in the event wait queue for a specific time. We can assign different wait times for different event categories. For example, we assign three minutes for IP availability, and seven minutes for URL availability events.”
Events may then be tackled before turning into incidents: “The number of incidents has since decreased almost 30 percent due to the use of the event wait queue.”
Ultimately, KoçSistem IT is now able to monitor more events, yet spend less time on menial tasks.
“We’re monitoring 150 percent more events, and we’re quicker to spot which ones will require the most attention. We now have a screening process, asking three simple questions to establish the urgency of a request. Latest figures suggest 84 percent of incidents would not be classed as critical.
“It means we have a better allocation of IT resources: more tickets are being self-managed as users realize they can solve an issue themselves – leading to a 26 percent drop in total incidents. We’re now spending more quality time on higher value issues.” This has enabled the business to make organizational changes, forming a new first line ITSM support team, called Data Center Operation and Support Team.
“In the data center organization, while technical teams have vertical in-depth knowledge about their corresponding areas, this first line support team has a horizontal but broader knowledge about all the different technical areas,” says Altmışdört. “Technical teams in the silo structure can offload some of their repeating responsibilities to the first line. For example, CPU events from the UNIX team, or service events from the ERP team can be directly assigned to the first line. Sixty percent of repeatable incidents are now dealt with at the first line, he says, producing an immediate cost reduction impact.
Altmışdört says analytics within Service Manager allows the business to better understand the pressures on the Service Desk, identifying patterns and proactively managing emerging problems: “Thanks to [Micro Focus] we’ve been able to understand the whole topology of IT Service Management, from top to bottom.”
The result, he says, is more efficient Service Desk, more effective scheduling of regular maintenance and a more proactive IT service management team: “It comes back to the need for a change of culture. There is no one standard for every internal user. We can now create different service portals for our internal customers, with a template to suit, but the ticket is automatically patched through to the correct resource at the backend, with automatic escalation where necessary.
“This solution enables us to have the time to be more flexible, to work with both internal and external customers and to understand and solve their particular problems.”
We quickly appreciated [Micro Focus] offered a portfolio of solutions to address our challenges. Also, the solutions were well used in Turkey. For us, it’s not enough that a product has been used internationally, we need to see it has worked locally.
reduction in incidents
of incidents now identified as non-critical