Replace a badly performing isCOBOL-based solution which is damaging the business reputation and threatening customer retention. The existing solution could not be modernized using isCOBOL as web application development was too difficult and technical support was not readily available.
The original version of the MMSIS solution was developed in COBOL, using Micro Focus Net Express. A need to deliver a web-based solution combined with seemingly attractive commercial pricing resulted in a decision to move to Veryant isCOBOL; as explained by Wagner Pita, Executive Director at MMSIS: “This was a significant project for us, as our solution consists of 70 modules with an average of 200 COBOL programs, totaling over one million lines of code. It took us one year to move to isCOBOL and during this process we discovered it was very difficult to develop web applications which limited our modernization plans. Technical support was almost non-existent and we couldn’t find any online forums or communities who could help. We finally put it into production with our clients but soon started to encounter serious performance problems. Customers complained that the application took too long to load and we realized we had to do something before we started to lose valuable customers.”
An additional problem was that whenever MMSIS tried to upgrade its version of isCOBOL to counter some problems, several key features would malfunction and need development support.
MMSIS looked into the possibility of moving from COBOL to C# or other .NET languages. However, time was now of the essence and MMSIS did not feel it had the luxury to learn a new development language, develop the application from scratch and still run the risk of low performance once deployed.