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Multi-National Retail Organization

Micro Focus SMAX enables evolution of IT service management into the business, driving down TCO, and improving scalability and automation for global retailer

Outcomes

Implemented enterprise service management across central IT, HR and Bank in Google Cloud
Reduced TCO and improved scalability even while extending services and users

55,000+

Automated and streamlined 55,000+ IT and non-IT requests per month

1 day

Accelerated pre-approval process from 2 weeks to 1 day

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