Ensuring the continuity of IT services, reducing the number of incidents, and monitoring equipment operation.
The NSD is a part of the Moscow exchange and is a technology company providing all exchange settlements and most of the over-the-counter settlements, servicing both Russian and foreign securities. NSD‘s payment system is considered nationally significant: the default of the company is equal to the default of the whole country. If the depositary stops working, all business activity will be frozen. The company’s specialists bear great responsibility for the reliable operation of the IT infrastructure.
“We must not solve problems, but prevent them. Monitoring technological services is extremely important to ensure business continuity, and this is one of the key areas of our work,” says Denis Zelting, Head of Monitoring Development at NSD.
In the past, the company used many local monitoring systems that were independently created by specialists responsible for their IT resources. There was, however, no single point of control. But the services are developing, and the more complex they are, the harder it is to take into account all the factors that affect performance. It is necessary to track both similar routine problems (lack of disk space, password expiration, etc.) and rather rare events. And most importantly, the person who can solve the potential problem should be informed – the owner of a particular server, disk or application. There were no major difficulties, but increasing maturity in IT management has become an urgent requirement.