ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Build the skills to succeed
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Customer demand and certification requirements were driving the need for Nexus to deliver real-time service views for its customers’ network service performance and status. In addition to meeting this need, Nexus recognized an opportunity to differentiate itself as a leader in its market by providing a high level of real-time visibility to its customers.
As a managed service provider, delivering transparent and real-time information about the availability of its converged networks is critical. Existing and prospective Nexus customers requested that Nexus deliver real-time service views to their network performance. Additionally, Nexus needed to provide this higher level of service to maintain one of its Cisco certifications.
Nexus had a homegrown solution but found maintaining a custom solution very manual. The customers’ desired level of information was also very hard to provide.
Delivering this capability was critical to maintaining its customer base, but Nexus also recognized the opportunity to differentiate itself against competition for new customers. Nexus also recognized the cost savings it would realize by improving operational efficiencies.
“We knew we needed a dashboard that provided more than just flashing lights and pretty pictures,” said David Taylor, senior Managed Services engineer. “We also needed a solution that supported the monitoring of our network infrastructure and data center gear.”
Finding and implementing the right solution was critical, but the company also needed to implement the solution quickly to capture a multimillion-dollar deal that depended on its ability to deliver this level of service.
The NetIQ solution, which integrated Operations Center with NetIQ AppManager, answered the urgent call from Nexus to provide its customers with the visibility they required. In a 30-day period, Nexus and NetIQ Professional Services team designed and implemented an Operations Center solution that aggregated data from multiple sources and separated and secured the data to provide each Nexus customer with its own service views based on the roles within the organization. Thus, Nexus turned customer data into actionable information and enabled role-based visualization through configurable dashboards.
Nexus now uses Operations Center early warning signals to minimize events that affect service. And with the real-time, end-to-end service view, Nexus can provide detailed information about events that do affect service – including affected resources and when service will be restored-without a single phone call. More importantly, Nexus uses Operations Center early warning signals to prevent events that affect service.
Nexus was already in the process of purchasing a solution from another vendor when it was introduced to NetIQ and Operations Center. “Within 30 minutes into the NetIQ presentation, we knew we had made a mistake with our original vendor,” said Shane Roberts, director of Managed Services. “We were so impressed with the capabilities of Operations Center, and we’ve been extremely pleased with our purchase. We’ve been particularly impressed with the ability to create templates for existing and new customers. We’re able to deploy the solution to our customers faster, our processes are more efficient, and we’ve significantly reduced our training expenses because it’s so easy to bring additional engineers up to speed.”
The NetIQ Professional Services team was instrumental in delivering the solution on time and within budget. “The knowledge and dedication of the team members were impressive,” said Tom Lyon, vice president of Nexus Managed Services. “Not only did they have the skills needed to deliver a best practice design, but they were also fully invested in our success. They were flexible and worked tirelessly to meet our timelines.”
“The benefits of Operation Center were immediate and obvious,” said Roberts. “Not only can we gather trends, but we’re also better able to monitor our customer’s systems 24x7x365 at a minute level. We can find minor problems and resolve them before they cause meltdowns months from now. That’s what our entire managed service practice is based on.”
Operations Center has also provided the confidence Nexus required to expand its capabilities – providing more services across more technologies and with a higher level of quality than was previously possible. Nexus is currently creating a completely redundant NetIQ solution using the built-in disaster recovery capabilities of Operations Center.
Providing customers with the high level of visibility that Operations Center makes possible immediately differentiated Nexus in its market. Nexus customers can now run their own reports, access historical data, see filter alerts, automatically generate charts and graphs, and more.
Operations Center has set Nexus apart as an industry leader, expanded its capabilities and given their customers confidence due to Nexus’ ability to deliver the highest levels of service.
The benefits of Operation Center were immediate and obvious.
We were so impressed with the capabilities of Operations Center, and we’ve been extremely pleased with our purchase. We’ve been particularly impressed with the ability to create templates for existing and new customers.