After sudden growth through two acquisitions, NRG needed a way to effectively manage internal and external users.
NRG leveraged NetIQ Directory and Resource Administrator and Micro Focus Aegis, along with the expertise of Micro Focus Professional Services, to automate identified tasks and to audit and report on administrative activity.
In 2009 and 2010, NRG acquired two Texas-based companies, signaling NRG’s entrance into the retail energy market. Seemingly overnight, NRG added almost 2 million retail customers and three new call centers, and NRG’s IT department had to quickly adhere to additional industry regulations without significant staffing growth.
According to NRG’s project engineering lead, Louis Klubenspies, “We like to say internally that we went from six customers to about 2 million and six almost overnight, because prior to that, we were basically dealing with the regional power grid and had maybe six customers total that we interfaced with.”
Louis Klubenspies knew serious changes were needed to address how IT provisioned and managed its internal and external users – and these changes were needed sooner rather than later. To be successful, Louis realized that he needed to solve a common problem among businesses immersed in sudden high-growth initiatives: How do we get more work done with the same amount of resources without compromising customer service?