Case study

Optum leverages its Micro Focus solutions to support two IT environments

light-angled

Optum is a leading information and technology enabled health services business that delivers intelligent, integrated solutions to modernize the health system and improve overall population health. The company is part of UnitedHealth Group, which provides health benefits and services to 85 million people worldwide.

Challenge

In years past, Optum application teams worked in silos with different templates and different definitions of critical defects. Use of manual, Microsoft Excel-based spreadsheet processes made it difficult to collaborate across teams. Since then, the company has standardized its tools and processes, including consolidating the Micro Focus Application Lifecycle Management (ALM) environments of acquired companies into the Optum environment. The company wanted to build on past successes by automating cross-platform integrations, leveraging data from ALM in a Hadoop Big Data environment to streamline defects traceability and enable agile development. In addition, responsibility for the Software as a Service (SaaS) environment was set to change departments.

Solution

Optum leverages its Micro Focus solutions to support two IT environments. One is the enterprise environment, including claims systems, provider systems, and the customerfacing portal myuhc.com. For the enterprise, Optum upgraded ALM and began the process of certifying Micro Focus Unified Functional Testing (UFT). In addition, Optum manages a Software as a Service (SaaS) environment outside of the Optum firewall. This environment is used for state healthcare exchange work performed in collaboration with multiple vendors and states across the US. For this, Optum uses ALM SaaS and UFT SaaS.

Using Micro Focus User Acceptance Testing (UAT), Optum built out customized test plans in the test lab section of ALM, adding two new sections: one for requirements (waterfall methodology) and one for user stories (agile methodology).

Results

Using Micro Focus solutions for transformational benefits in each environment, Optum has:

  • Supported 455 active projects within ALM, with 16,300 ALM users and 3,000 UFT users
  • Empowered geographically distributed application teams to share real-time metrics regarding test requirements, execution, and defects, as well as assign teams to resolve any issues
  • Leveraged data from ALM in the Apache Hadoop Big Data platform to create a data warehouse that can be used by multiple systems for reporting
  • Provided seamless traceability across multiple platforms; for example, data from ALM is leveraged in the Rally Dev Agile Scrum tool to streamline defect tracking
  • Enabled the UAT team to track its test cases back to requirements residing outside of ALM and ensure full, verifiable test coverage
  • Integrated ALM with Service Manager to generate trouble tickets, resulting in:
    – Project customization
    – Elimination of up to 150 emails a day from users asking why their projects were missing from ALM or why release dates had not been updated
    – Excel automation with VBScript to reduce turnaround time for uploading to ALM from 24-48 hours to less than 24 hours
  • Created and maintained a secure, collaborative SaaS application testing environment for Optum and outside vendors

Additionally, increasing efficiencies enabled the company to take on new users and new projects without inflating its IT staff. Optum is constantly finding new ways to leverage the flexibility of Micro Focus solutions to automate formally manual processes, build cross-platform integration, leverage Big Data, and enable collaboration across internal teams as well as with outside vendors and customers.

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Optum case study
release-rel-2020-1-2-3618 | Wed Jan 22 16:58:54 PST 2020
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release/rel-2020-1-2-3618
Wed Jan 22 16:58:54 PST 2020