Optum is a leading information and technology enabled health services business that delivers intelligent, integrated solutions to modernize the health system and improve overall population health. The company is part of UnitedHealth Group, which provides health benefits and services to 85 million people worldwide.
In years past, Optum application teams worked in silos with different templates and different definitions of critical defects. Use of manual, Microsoft Excel-based spreadsheet processes made it difficult to collaborate across teams. Since then, the company has standardized its tools and processes, including consolidating the Micro Focus Application Lifecycle Management (ALM) environments of acquired companies into the Optum environment. The company wanted to build on past successes by automating cross-platform integrations, leveraging data from ALM in a Hadoop Big Data environment to streamline defects traceability and enable agile development. In addition, responsibility for the Software as a Service (SaaS) environment was set to change departments.
Optum leverages its Micro Focus solutions to support two IT environments. One is the enterprise environment, including claims systems, provider systems, and the customerfacing portal myuhc.com. For the enterprise, Optum upgraded ALM and began the process of certifying Micro Focus Unified Functional Testing (UFT). In addition, Optum manages a Software as a Service (SaaS) environment outside of the Optum firewall. This environment is used for state healthcare exchange work performed in collaboration with multiple vendors and states across the US. For this, Optum uses ALM SaaS and UFT SaaS.
Using Micro Focus User Acceptance Testing (UAT), Optum built out customized test plans in the test lab section of ALM, adding two new sections: one for requirements (waterfall methodology) and one for user stories (agile methodology).
Using Micro Focus solutions for transformational benefits in each environment, Optum has:
Additionally, increasing efficiencies enabled the company to take on new users and new projects without inflating its IT staff. Optum is constantly finding new ways to leverage the flexibility of Micro Focus solutions to automate formally manual processes, build cross-platform integration, leverage Big Data, and enable collaboration across internal teams as well as with outside vendors and customers.