Leveraging technology to meet the challenges of a large territory, declining population, and reduced revenue streams
Serving the Needs of the Community
Paroo Shire Council is located in Cunnamulla, known for its beef, lamb, and wool production, along with honey from the blossom of the local native Yapunyah tree, grapes, wildlife harvesting, opal mining, and a growing tourism industry “Our shire is made up of four communities – Cunnamulla, Eulo, Wyandra, and Yowah – with a total population of just over 1,900 people,” explains Anita Wharton, Records Administration Officer and on-site IT contact at Paroo Shire Council. “The Council is responsible for collecting rates and taxes, and providing customer services. We also maintain the local footpaths and landscaping, as well as roads and infrastructure.”
Addressing Non-Compliance and Escalating Costs
“As a shire, we face a number of challenges when it comes to delivering services to our communities,” adds Chris Cowley, Chief Executive Officer of Paroo Shire Council.
“Severe droughts over the years have caused many residents to move away, and the result of a declining population is reduced revenue streams. In addition, we have cost shifts from other levels of government to the local government, which creates pressure to reduce costs while striving to maintain – at a minimum – the level of service that our residents have come to expect.”