Creating clarity around IT investments and operations to best support the business and customers while safeguarding business continuity
Transforming Dutch Banking Giant to Satisfy New Challenges
While Rabobank was one of the few Dutch banks that did not require government assistance during the worst of the financial crisis, the institute faced new challenges; complying with tough new market regulations and improving business responsiveness and continuity. To address these challenges, Rabobank planned to streamline the organization and increase efficiency by merging the back offices of the domestic and international businesses. “There is a focus on compliance across the group and not doing things twice,” explains Jeroen Bijl, manager of monitoring, Rabobank. “Integrating the two parts of the business gives one central point, with one IT department to service the entire business.”
This required a major cultural shift from cumbersome highly customized internal processes that responded to market opportunities relatively slowly, to an agile proactive environment that supports a more efficient and responsive standardized landscape.
IT Vision to Support Business Strategy
Rabobank is a long-term customer of Micro Focus. “We use a lot of [Micro Focus] software including Operations Manager i, Service Manager, and Operations Orchestration,” says Bijl. “[Micro Focus] has served us well but we wanted more than tools.”
“We required help to define a vision for the business and how IT could help us get there.”
For Rabobank this required a new IT relationship. The bank wanted a strategy to maximize the value of its IT investment and drive overall business efficiency. Moreover, the organization sought a fully optimized toolset to add value to the business.