Reinforce data security and improve system availability to support end clients’ core business activities.
Since 2009, RI-Solution has been using Micro Focus Data Protector to make frequent and automatic backups of the critical data that fuels clients’ IT services and applications. From supply consulting and project management to enterprise resource planning (ERP) services and applications, RI-Solution gives large companies unparalleled peace of mind, supporting their most complex operations and guaranteeing their assets’ full continuity and availability. The BayWa group, for instance, has 15,000 employees across 1,000 worldwide locations. It relies on having a stable and reliable IT environment to conduct its business in the highly competitive agricultural, energy, and construction sectors. RI-Solution delivers these optimal conditions by making sure the company’s data center operations, hardware management, and backup, recovery, and monitoring systems are efficient and responsive.
In 2014 and 2015, RI-Solution encountered stability issues with newer versions of Data Protector. After a year of implementing software fixes and repairs, the situation was brought to the attention of Micro Focus. To address the root causes of the issues affecting its ability to fully meet its service-level commitments, RI-Solution asked Micro Focus to help simplify its entire data storage, backup, and recovery system. Micro Focus responded by assigning a Customer Success Manager who had experience in streamlining complex IT environments.
“RI-Solution’s IT installation was very complex,” says the assigned Customer Success Manager. “Its environment was a composite mix of HANA, SAP, Microsoft, VMware, Linux DB2, and a number of StoreOnce systems as backup targets. It comprised 70 TB of data, 650 servers to host applications, 2,000 SAP clients to manage, and 8,000 to 10,000 users accessing the system every day.”
For him, addressing the root causes of RISolution’s issues meant addressing the sources of conflict or incompatibilities from many different moving parts while ensuring that none of the measures interrupted ongoing business and IT workflows. The complexity of the infrastructure, coupled with a wide range of disjointed solutions, left little room for error.