Find an email encryption solution to protect the sensitive data of more than 70,000 credit union members, including their account numbers, credit card numbers and Social Security numbers.
SMCU was searching for an email encryption solution to protect the sensitive data of its more than 70,000 members, including their account numbers, credit card numbers and Social Security numbers.
“We want all of that data to be encrypted when it’s sent to our members through email,” says Brian Thomas, network administrator for SMCU. He adds that SMCU wanted to be proactive about finding a secure email solution, and not wait for requirements to be communicated by external auditors in response to regulatory compliance demands. “We knew that implementing a secure email solution would be in the best interest of our members regardless,” he says.
San Mateo Credit Union (SMCU), based in Redwood City, CA, manages US$700 million in assets and operates nine branches and a corporate office center in Northern California.
Thomas and members of his team evaluated several email encryption solutions, but he says SecureMail stood out because of its ease of use. “We saw the demo and knew it was the right solution for our organization,” says Thomas.
Brian Thomas – NETWORK ADMINISTRATOR
San Mateo Credit Union
According to Thomas, the SecureMail solution was deployed, installed and available to all of the credit union’s 200 employees within just one afternoon. “We decided to use the virtual appliance and a representative from Voltage helped us set up everything quickly,” he says. “The employees needed very minimal training to get started. And since we’ve been using SecureMail, there have been no maintenance issues for our team.”
Thomas adds that the member experience with SecureMail, which SMCU offers to customers as part of its “eSecure” service, also has been positive. “The IT department has received very few support requests from our members regarding secure email,” he says. “Decrypting and replying to one of our secure email messages is similar to the experience of using a web-based email client such as Gmail or Yahoo, so it’s familiar and easy to understand.”
Not long after SMCU started using the SecureMail solution, the credit union’s real estate department experienced an unexpected benefit: the ability to send very large email attachments to members with ease. “To improve efficiency and reduce costs, our real estate department has been downsizing the amount of paper it uses and sending fewer documents via overnight delivery services,” explains Thomas. “They have been digitizing loan documents, which are often very lengthy. It’s not unusual for some of these files to have 100 pages.”
Thomas says real estate staff not only had trouble sending large attachments – some larger than 40 MB – but they could not receive large attachments sent by members. “Emails with large attachments, which often include scanned pages, were getting blocked by ISPs – and that was slowing down business,” says Thomas. “By implementing the Large Attachment Delivery functionality in SecureMail, we solved the problem. We are now able to accommodate pretty much any file size we need to send out or receive. And even if a document doesn’t need to be sent securely, it is with SecureMail.”
Brian Thomas – NETWORK ADMINISTRATOR
San Mateo Credit Union
