ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Build the skills to succeed
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Reduction and build-in scalability with SMAX cloud deployment
Service delivery with additional modules
Service agent productivity through AI and machine learning
Provide a more scalable and flexible ITSM service to clients while aligning with corporate green initiatives to move to cloud deployment.
Sopra Steria designs, develops, and delivers technology solutions that achieve strategic outcomes and meet specific business challenges. By combining collaborative consultancy and strategic expertise with sector specialisms, digital best practice, and accelerated delivery, Sopra Steria makes a real difference to every client’s business.
In a long-standing partnership, Sopra Steria and Micro Focus collaborate regularly on a range of IT initiatives, such as application testing, security, infrastructure modernization, and IT service management. Sopra Steria is particularly concerned with sustainability and commits to reach zero emissions by 2028. Sopra Steria champions digital transformation to the cloud, both internally and on behalf of its many clients. Patrick Bailly, Domain Owner ITSM & Tools for Sopra Steria: “We have been recognized by the Carbon Disclosure Project (CDP) with an A rating for our environmental and climate actions. We are very proud of this position and will do everything we can to promote sustainable IT practices.”
Sopra Steria offers Micro Focus Service Manager to its clients as an ‘ITSM as a Service’, a popular solution with more than 30 high profile clients in France. A key feature in the solution was related to the integration with other elements in clients’ ecosystems, leading to costly system integration consultancy. When Sopra Steria investigated the marketplace, they found that artificial intelligence (AI) offered new and exciting opportunities in service management, so they investigated three potential alternatives, which also provided cloud deployment options: ServiceNow, EasyVista, and Micro Focus SMAX.
“The team immediately identified the value of the extra SMAX functionality, such as social interaction, machine learning analytics, and AI-driven ticket routing management and classification,” comments Patrick Bailly. “We could leverage our existing investment with Micro Focus, and a proof-of-concept demonstrated that migrating from Service Manager to SMAX was easier than migrating to ServiceNow, for instance.”
SMAX was deployed to Sopra Steria’s VMwarebased private cloud environment. Sopra Steria piloted the SMAX migration with some relatively easy client environments to test the concept and the level of adoption. After successful completion, another pilot project worked with clients with advanced integration points and more complex service requests. The out-of-the-box SMAX functionality streamlined migration, saving time for everyone involved. SMAX performed well throughout, and clients were pleased to see new modules added to their service management suite, such as resource, asset, and stock management. SMAX codeless configuration also enabled simple development to easily deploy mobile applications.
Patrick Bailly’s team introduced a continuous integration/continuous deployment (CI/CD) chain in the SMAX Change process, leveraging JIRA and GitHub, to implement agile development practices for their customers. “Agile development, including automated testing, gives us short release cycles for SMAX with stakeholder validation throughout the process,” says Patrick Bailly.
The move towards agile processes and a large-scale client migration project to SMAX relied on effective executive sponsorship and very clear communication, including regular technical, operational, and financial reporting. The container-based cloud deployment leverages Docker and Kubernetes technology, so it was key to assign the right skills internally. Development and Operations teams were trained on SMAX and the new technologies surrounding it, to provide Sopra Steria clients with the best possible service. There was close collaboration between Sopra Steria teams and Micro Focus technical success teams, with linkage into Micro Focus R&D on critical issues, such as data segregation, important to guaranteeing customer data privacy when several customers are hosted on the same platform. This partnership worked particularly well, according to Patrick Bailly: “We had some SMAX enhancement requests and were really pleased with how responsive Micro Focus was to these. The requests were made only months ago, and already a number of them have been validated and implemented in new SMAX versions, to the benefit of our clients.”
There is a clear cost reduction associated with cloud deployment, and as there is built-in high availability, SMAX can easily be scaled up or down as required by individual clients. The flexible deployment options and multi-console mode provide cost saving opportunities too.
Patrick Bailly – DOMAIN OWNER ITSM & TOOLS
Sopra Steria
He concludes:
Patrick Bailly – DOMAIN OWNER ITSM & TOOLS
Sopra Steria