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ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
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Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
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Augment human intelligence
Discover, analyze, and protect sensitive data
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Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
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Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
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Meet regulatory & privacy retention requirements
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Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Providing printing facilities for a growing and transient user base to support a variety of OS and device requirements. The Cluster wanted to eliminate the manual effort involved in setting users up individually and use its IT resources more effectively
The Cluster is a Bring-Your-Own-Devices-based company. This results in a highly heterogeneous environment, consisting of Windows, Linux, Mac, and lots of mobile devices; all wanting the ability to print.
Sam Tuck, Network Administrator at The Cluster, explains the previous logistics of on-boarding a new user at The Cluster: “We would create a new user on our old print server and then arrange a time with the user or company to add the print driver manually, so that they could use our print facility. We’re all busy and trying to find time to get this done was not easy and caused frustration with all parties. Approximately 400 clients use The Cluster at any one time with a lot of movement within the user community. To allow for people coming and going all the time we required a suitable solution.”
The Cluster provides over 2500m² of co-working office space (which includes Australia’s first co-working Penthouse) with shared work areas and private offices, venue spaces, beautiful boardrooms and meeting rooms, reliable fast internet, social and networking events, investor networks, receptionists, telephony, IT support and incredible views. The Cluster has a large, diverse and friendly business community
Sam remembered being introduced to Micro Focus iPrint in the past, and believed this could be the answer for The Cluster. iPrint offers cross-platform printing from any mobile device and empowers end users to easily locate and install printers.
iPrint was easily installed and soon began to earn its keep. It allows users to be automatically synchronized from Active Directory (AD), so when a user is created in AD during the initial on-boarding process, they will have full printing capabilities within 15 minutes. When the user installs the printer, iPrint automatically chooses the correct drivers depending on the operating system and any other configurations.
The Cluster caters for a diverse range of industries, from law firms to designers, from accountancies to VR programmers. Because of this diversity, their clients seek to use various technologies in order to print, from desktop PCs, to laptops, to smart phones and tablets. As many of their documents are highly confidential, they like the secure print facility offered through iPrint. Users have to authenticate before the print jobs are released. This security step ensures that only the owner collects the document so that confidentiality is maintained.
The WalkUp printing feature is also proving useful: many times users print document but forget to collect them from the printer. WalkUp printing prevents such accidental and unwanted prints by putting the job on hold and also automatically deleting any dormant jobs. The users can now print or cancel the hold job at their convenience, preventing paper and ink wastage.
Sam likes the flexibility iPrint has given him:
Sam Tuck – NETWORK ADMINISTRATOR
The Cluster
Issues are rare and quickly resolved and the printing facility has enabled The Cluster to offer a competitive IT service to its clients.
Sam concludes:
Sam Tuck – NETWORK ADMINISTRATOR
The Cluster