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The James Hutton Institute

SMAX provides engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.

Outcomes

+ Positive user feedback and enthusiastic engagement
+ Hot Topics Analytics helps prioritize next activities

50%

survey response rate – increased from 10%

1000s

of knowledge article views support wide-spread self-service

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release-rel-2021-12-1-7140 | Wed Dec 1 19:20:04 PST 2021
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release/rel-2021-12-1-7140
Wed Dec 1 19:20:04 PST 2021