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TMNAS aims to enhance efficiencies and scalability in order to improve its ability to deliver IT services.
Traditionally, TMNAS administered performance testing for one group company at a time. This created potential roadblocks when schedules were unveiled for two group company system transformations going live at approximately the same time. TMNAS Quality Assurance (QA), Business Analyst (BA), and Developer groups each used different software to manage their work. Therefore, TMNAS lacked traceability across teams and changes to requirements did not always trickle down to the developers or the testers.
Headquartered in Bala Cynwyd, Pennsylvania, TMNA Services (TMNAS) was established in 2012 as the shared services company for the Tokio Marine North America, Inc. group companies, which offer leading commercial insurance solutions, including property and casualty, professional liability, workers’ compensation, and employee benefits programs. With more than 400 employees, TMNAS provides value-added services spanning Legal, Internal Audit, Actuarial, IT, Facilities, Finance & Accounting, and Human Resources to all TMNA group companies in North America. It operates offices in Philadelphia, PA, New York City, NY, and Pasadena, CA.
The QA group championed the idea of using Micro Focus Application Lifecycle Management (ALM) as a single solution to bring traceability to the entire development stack. That way, changes would no longer happen in a vacuum and other teams could receive automated alerts when changes were made to anything that affected their work items.
TMNAS upgraded its existing Micro Focus Quality Center (QC) to ALM and purchased ALM for its Developer, Business Analyst, and QA groups. Micro Focus Unified Functional Testing (UFT) was also pre-existing, but TMNAS expanded those scripts. TMNAS upgraded its existing Micro Focus LoadRunner solution to Micro Focus Performance Center.
Using Micro Focus solutions, TMNAS:
■ Achieved full-stack traceability of software development, leading to faster times to production, more efficient use of IT resources, and reduced cost
■ Enhanced documentation, productivity, and version control across teams
■ Implemented cross-functional status reporting
■ Improved the agility and accessibility of testing homegrown and third-party insurance applications
■ Expanded automated regression scripts by more than 30%
■ Increased productivity by redirecting 2,200 hours of QA staff time to higher-value tasks
■ Achieved scalability to deliver consultative, collaborative IT services to multiple group companies simultaneously