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University of Milan

SMAX with Universal Discovery and UCMDB support SLA compliance and elevate the user experience with a self-service portal and single point of contact.

Outcomes

Boosted productivity for nearly 200,000 users with easy self-service.
Strengthened SLA compliance with intuitive out of the box capabilities.
Improved service quality through full request visibility and traceability.
Enabled end-to-end asset lifecycle management with effective CMDB integration.

Nearly 200,000 users enjoy transparent end-to-end service request and fulfillment

SLA compliance with SMAX out of the box capabilities

Increased service quality through full request visibility and traceability

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