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University of Pretoria with on-boarding

AI-powered service desk and automation transform student experiences and ensure business continuity when crisis hits.

Outcomes

+ 11-fold increase in VPN requests managed through automated process, activated within an hour.
Machine learning and AI capabilities central to success in supporting 132,000 students.
+ SMAX efficiently managed a 60% increase in requests following COVID-19 constraints.
Rapid onboarding of non-IT departments to support students in crisis.

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