The fastest, open, infrastructure-independent, advanced analytics SQL database
Securely access and analyze enterprise (and public) text, audio & video data
An intuitive hunt and investigation solution that decreases security incidents
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
Autonomous operations through a business lens
Intelligent automation for service desk, configuration, and asset management
SQL analytics solution handling large amounts of data for big data analytics
High-scale protection of sensitive data at rest, in motion, and in use across systems
Agile/DevOps management for continuous quality and delivery
Manage and track requirements from idea to deployment
Plan, track, orchestrate, and release complex applications across any environment
Enable all aspects of SCCM with enterprise grade scalability, security, and compliance
Automate deployments for continuous delivery with drag-and-drop simplicity
Govern application lifecycle activities to achieve higher quality
Unify test management to drive efficiency and reuse
Integrated, component-based test framework that accelerates functional test automation
Accelerate functional test automation across web, mobile, API, and enterprise apps
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Shift-left functional testing using the IDE, language, and testing frameworks of choice
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Centralized, omnipresent lab to develop, debug, test, monitor, and optimize mobile apps
Learn more about the LoadRunner Family of solutions
Cloud-based solution to easily plan, run and scale performance tests
Project-based performance testing to identify performance issues
Easy-to-use performance testing solution for optimizing application performance
Collaborative performance testing platform for globally distributed teams
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Identifies security vulnerabilities in software throughout development
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Provides comprehensive dynamic analysis of complex web applications and services
Builds packages of change artifacts to speed up mainframe application development
Enable faster, efficient parallel development at scale
A development environment that streamlines mainframe COBOL and PL/I activities
Intelligence and analysis technology that provides insight into core processes
Fuel mobile apps, cloud initiatives, process automation, and more
Future-proof core COBOL business applications
Maintain and enhance ACUCOBOL-based applications
Deliver application access—anywhere
Maintain and enhance COBOL systems
Maintain and enhance RM/COBOL applications
Connect COBOL applications to relational database management systems
Derive incremental value with real-time, relational access to COBOL data
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Connect ACUCOBOL applications to relational database management systems
Automatically understand and analyze Micro Focus COBOL applications
Build COBOL applications using Agile and DevOps practices
Deploy COBOL applications across distributed, containerized or cloud platforms
Modernize core business system infrastructure to support future innovation
Manage agile projects using a collaborative, flexible, requirements and delivery platform
Manage requirements with full end-to-end traceability of processes
Automatically understand and analyze IBM mainframe applications
Capture, analyze, and measure the value, cost and risk of application portfolios
Build packages of change artifacts to speed up mainframe application development
Build and manage packages of change artifacts to speed up mainframe application development
Provide multiple change management interfaces to maintain mainframe apps
Build and modernize IBM mainframe COBOL and PL/I applications
Enable faster, efficient parallel development at scale
Fuel mobile apps, cloud initiatives, process automation, and more
Manage mainframe files for fast problem resolution
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Compare and manage mainframe data, text, and directory files
Connect Dev and Ops by automating the deployment pipeline and reduce feedback time
Centralize planning and control for the entire software release lifecycle
Orchestrate and integrate processes for faster software development and delivery
Detect changes, synchronizes multiple environments, and restores failed systems
Execute IBM mainframe COBOL and PL/I workload on Windows, Linux and the Cloud
Execute modernized IBM mainframe workloads under Microsoft .NET and Azure
Modernize IBM, HP, and Unix application access across desktop and mobile devices
Web-enable IBM and VT application desktop access, Java free
Modernize Unisys mainframe application desktop access
Modernize IBM, HP, and Unix application desktop access
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Create new applications and workflows with Web services and APIs for IBM, HP, and UNIX applications
Fuel analytics platforms and BI applications with Unisys MCP DMSII data in real time
Centralize host access management with identity-powered access control and data security
Modernize file transfer with security, encryption and automation, within and across the firewall
Learn how Advanced Authentication Connector for z/OS is a multi-factor authentication for all your IBM z/OS end points
Measure and manage terminal-based software deployment and usage
Centralize host access management with identity-powered access control and data security
Develop and deploy applications with a comprehensive suite of CORBA products
Build distributed applications at enterprise scale
Develop, deploy, and support CORBA 2.6 compliant middleware in C++ or Java
Connect applications on diverse operating environments
Email, IM, chat-based teamwork, anti-virus, anti-spam, disaster recovery, and more
Provides secure file access and sharing from any device
Provides secure email, calendaring, and task management for today's mobile world
Backup and disaster recovery solution that ensures critical email is always available
Seven essential tools to build IT infrastructures, including secure file sharing
Provides secure team collaboration with document management and workflow features
Provides single sign-on for enterprises and federation for cloud applications
Protect your sensitive information more securely with multi-factor authentication
File Reporter and Storage Manager solution suite bundle
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
Provides secure file access and sharing from any device
Protects your key business systems against downtime and disaster
Simplifies resource management on a Storage Area Network and increases availability
File, print, and storage services perfect for mixed IT environments
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Seven integrated products to help track, manage and protect endpoint devices
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Cloud-based, scalable archiving for regulatory, legal, and investigative needs
Archive all business communication for case assessment, search, and eDiscovery
Automate employee data and communication monitoring to meet regulatory compliance and internal initiatives
Mitigate risk across social media channels to meet regulatory compliance obligations
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Address the ever-changing needs of network data management
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Structured data archiving to retire outdated applications and reduce data footprint
Identity-driven governance of data & access
SaaS-based file analysis on all of your unstructured data
Respond to litigation and investigations quickly, accurately, & cost-effectively
SaaS-based file analysis on all of your unstructured data
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Address the ever-changing needs of network data management
Structured data archiving to retire outdated applications and reduce data footprint
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Securely access and analyze enterprise (and public) text, audio & video data
Backup and disaster recovery for diverse, dynamic, and distributed enterprise
Automate provisioning, patching, and compliance across the data center
Discover and manage configuration items (CIs) in Hybrid IT environments.
Simplify fulfillment automation and enforce governance
Automate and manage traditional, virtual, and software-defined networks
The first containerized, autonomous monitoring solution for hybrid IT
Automate IT processes end-to-end
Build, secure, and scale automated business processes across the enterprise
Engaging end-user experience and efficient service desk based on machine learning
A comprehensive threat detection, analysis, and compliance management SIEM solution
An intelligent log management solution that eases compliance burdens and accelerates forensic investigation for security professionals
A comprehensive log management solution for easier compliance, efficient log search, and secure cost-effective storage.
Download and deploy pre-packaged content to dramatically save time and management
A future-ready data platform that transforms data chaos into security insight.
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
A fully-featured, adaptable solution that simplifies the day-to-day use of SIEM
A comprehensive Security Orchestration Automation Response platform with cognitive automation, investigation service desk, process orchestration and SOC analytics.
Persistent file encryption, complete control, and visibility to simplify unstructured data security
Format-preserving encryption, tokenization, data masking, and key management
Omni-channel PCI compliance and data protection for end-to-end payments security
Email, file, and Office 365 protection for PII, PHI, and Intellectual Property
Saas cloud email encryption to protect information on Office 365
The full solution for secure automated file transfer management inside and across perimeters
Identifies security vulnerabilities in source code early in software development
Provides comprehensive dynamic analysis of complex web applications and services
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
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Provisions and governs access to unstructured data
Provides an LDAP directory with incredible scalability and an agile platform
Provides automated user access review and recertification to remain compliant
Delivers an intelligent identity management framework to service your enterprise
Provides single sign-on for enterprises and federation for cloud applications
Move beyond username and passwords and securely protect data and applications
Multi-factor Authentication for all your IBM z/OS end points
Integrate the host with your modern security framework
Adapt the authentication and access experience to the risk at hand.
Enables users to reset their passwords without the help of IT
Streamlines authentication for enterprise apps with a single login experience
Protect and manage access to your APIs.
Enables IT administrators to work on systems without exposing credentials
Limits administrative privileges and restricts directory views to specific users
Edit, test and review Group Policy Object changes before implementation
Protect critical data, reduce risk and manage change with Change Guardian
Extend the power of Active Directory to Linux resources
Unify and centrally manage policies across multiple platforms.
Protect critical data, reduce risk and manage change with Change Guardian
Finds and repairs configuration errors that lead to security breaches or downtime
Provides easy compliance auditing and real-time protection for IBM iSeries systems
Protect your network and messaging system from malware, viruses, and harmful content
Scalable, end-to-end encrypted email solution for desktop, cloud, and mobile
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Seven integrated products to help track, manage and protect endpoint devices
Help you embed security throughout the IT value chain and drive collaboration between IT operations, applications, and security teams.
Help you to react faster and gain a competitive advantage with enterprise agility.
Accelerate your hybrid cloud outcomes with advisory, transformation and implementation services.
Application management services that let you out-task solution management to experts who understand your environment.
Strategic consulting services to guide your digital transformation agenda.
Fully functional use-case modeling, with pre-built integrations across the Micro Focus Software portfolio, showcasing real-life use-case
Expert security intelligence services to help you quickly architect, deploy, and validate your Micro Focus security technology implementation.
A service integration and management service that optimizes delivery, assurance, and governance in multi-supplier settings.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Mobile services that ensure performance and expedite time-to-market without compromising quality.
Get insights from big data with real-time analytics, and search unstructured data.
Comprehensive Big Data services to propel your enterprise forward.
All Micro Focus learning in one place
Today, more than 403 million customers around the world choose Vodafone to look after their communications needs. In 25 years, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. Vodafone now operates in more than 30 countries and partners with networks in over 50 more.
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Vodafone Ireland is the market leader in the Irish telecommunications market. During a difficult period for the Irish economy, Vodafone Ireland has maintained revenues and grown market share while competitors struggled.
The priorities for Vodafone Ireland are to continue to win new customers, particularly in the corporate sector, but also to retain existing customers by ensuring that they have the best possible experience. Improving the customer experience is a key component of its strategy. Of Vodafone Ireland’s 1,300 employees, around half work in customer care roles.
To maintain its leadership position, the business needed to deliver new services to market faster and to keep a rein on its operating costs. In support, corporate IT needed to deliver services critical to every aspect of the Vodafone business, from executive planning to managing customer touch points. Until 2011, the IT team worked off a number of management tools and processes.
“We’d fallen into an ‘old school’ approach to providing IT support and service,” says Danny Tangney, head of IT operations, Vodafone Ireland. “We were focused on managing the IT estate, instead of thinking in terms of business services and the customer experience. “Our operating model was fragmented. Processes required too many hand-offs, with parties acting in a siloed manner.”
This fragmented management model meant that IT was unable to support the business as effectively as it could.
“Our IT operations group was perceived as introspective, reactive and technology-focused,” Tangney says. “There was no transparency into how IT provides services and the business had no insight into what value the IT organization provided.”
Vodafone Ireland’s IT organization needed to make changes to the way it managed its live business services. It selected Micro Focus and channel partner, Perform IT, to drive transformation within Vodafone IT.
Ahead of the transformation project, Vodafone Ireland reorganized its IT operations group so the structure better reflected the IT Information Library (ITIL) disciplines, including incident, capacity, change, problem, vendor, engagement management and service transition. It then created meaningful Key Performance Indicators (KPIs) to define and measure service performance and quality. This allowed Vodafone to clearly identify process owners, roles and responsibilities, to ensure accountability, facilitate communication around business services and importantly allow stakeholders to understand how their services are measured.
Following assessment of the in situ solutions, an end-to-end service surveillance strategy was defined; this yielded strong alignment between Vodafone services orientated objectives and the potential that the Micro Focus software suite offered. Karl Brenner, director of professional services, Perform IT, stepped in next to implement software.
“We had a patchwork of two dozen or more point solutions put in place to monitor elements of the technology estate,” says Tangney.
“Perform IT’s job was to replace those tools with Micro Focus software and configure it to conform with the required services, parameters and attributes.”
To gather data on the health of the IT infrastructure, he deployed a number of other Micro Focus products. Micro Focus SiteScope software collects data on the raw health of the infrastructure, such as server and application availability and performance data. Micro Focus Business Process Monitor software, a synthetic monitoring product that simulates business transactions and Micro Focus Real User Monitoring gives visibility into the infrastructure from a user perspective.
Data gathered by this software is correlated with infrastructure data collected by Micro Focus Universal Discovery. Flows developed in Micro Focus Operations Manager i automate event correlation to speed root cause analysis and problem resolution. To improve governance and improve security management, the team implemented Micro Focus ArcSight software; the application allows Vodafone to correlate data on security events with other infrastructure events.
Business service status is presented in a service orientated dashboard which Vodafone IT and business users can access via Microsoft SharePoint; this lets them monitor, in real-time, the health of all services.
Vodafone’s new services framework meets a number of critical business criteria. As an endto-end integrated solution, it automatically assesses and correlates events and incidents according to the business-defined Service Level Agreements; this ensures IT operations resources are focused on services and can prioritize their activities.
Real-time incident identification ensures that the IT team can detect issues before they affect the business users. Also many remediation tasks have been automated through the use of Micro Focus Operations Orchestration, which drives better system performance and availability.
The benefits of these improvements have been significant; service health checks are automated, freeing IT personnel to focus on other priorities to drive value to the business. Automation has allowed Vodafone Ireland to make use of Vodafone Group’s shared service center in Pune, India. Since introducing this software, using Micro Focus Adoption Readiness Tool as a content training aid has migrated first, second and third level support, abolishing the local helpdesk and delivering a Return on Investment (ROI) of 54 percent. It is the first Vodafone operating company to make the move, and has been keenly watched by the Group.
“We had a team of 21 in Ireland, now transitioned to 14 in India,” says Luke Bradley, service management tools manager, Vodafone Ireland. “The work of five service desk resources was automated through self-care features in BMC Remedy. This would not have been possible without first gaining full control of services via the Micro Focus solution.”
“This was not purely a cost exercise,” says Tania Lee, business engagement manager, Vodafone Ireland: “KPIs are great but unless they’re corroborated by positive feedback from customers then, fundamentally, you’re doing something wrong.
“IT operations, as the core enablers for our sales and care channels – online, call centers, retail stores and billing – are now in a position where we can proudly offer a best in class endto-end support service.
“Over the past three years we’ve not only improved our service stability and performance but have taken our business channel stakeholders along the journey too. We now provide unparalleled levels of service performance along with an environment where we seek to drive continuous business improvement. Our stakeholder sentiments are continuously echoed in our quarterly engagement survey results – 20 percent year-on-year survey uptake levels, 26 percent decrease in detractor scores which has matched to a direct change to ‘Good/ Excellent’ scores.”
In terms of service delivery, she says the company enjoyed its most stable Christmas trading period for five years.
“The substantial reduction in the volume of major incidents,” says Joey Phelan, service control manager, Vodafone Ireland, “has enabled us to reposition our focus on the lower impact recurring incidents, thus delivery a further improved and predictable experience to our stakeholders and customers.”
As a business, Vodafone Ireland now has more visibility into IT business services. Business users now trust that IT operations are being proactively managed and in accordance with business needs and priorities. Tangney’s team is now actively assisting the online business and key technology functions.
Vodafone Ireland is currently conducting a proof-of-concept with Micro Focus Operations Analytics, with Micro Focus Service Health Analyzer planned for 2014–15. “We’re only 75- 80 percent down the road in terms of the Micro Focus software capability,” says Bradley. “The IT environment is ever changing – greater virtualization, more smartphones and tablets instead of laptops. We want to be able to monitor the real user experience, across any device.”
Vodafone Ireland’s IT Operations group is also exploring opportunities to share business service management capabilities within the Vodafone group. “We’ve clearly demonstrated the value of an end-to-end, integrated business services model built on Micro Focus software,” notes Danny Tangney. “The software paid for itself, and more, within the first year alone with 300 percent ROI – generating €1.2 million in savings in year one, and €400,000 in years two and three. And we’ll continue to drive that value both within Vodafone Ireland and beyond.”
Over the past three years we’ve not only improved our service stability and performance but have taken our business channel stakeholders along the journey too. Our stakeholder sentiments are echoed in our engagement survey results – 20 percent year-on-year survey uptake levels and 26 percent decrease in detractor scores.
The software paid for itself, and more, within the first year alone with 300 percent ROI – generating €1.2 million in savings in year one, and €400,000 in years two and three. And we’ll continue to drive that value both within Vodafone Ireland and beyond.