The fastest, open, infrastructure-independent, advanced analytics SQL database
Securely access and analyze enterprise (and public) text, audio & video data
An intuitive hunt and investigation solution that decreases security incidents
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
Autonomous operations through a business lens
Intelligent automation for service desk, configuration, and asset management
SQL analytics solution handling large amounts of data for big data analytics
High-scale protection of sensitive data at rest, in motion, and in use across systems
Agile/DevOps management for continuous quality and delivery
Manage and track requirements from idea to deployment
Plan, track, orchestrate, and release complex applications across any environment
Enable all aspects of SCCM with enterprise grade scalability, security, and compliance
Automate deployments for continuous delivery with drag-and-drop simplicity
Govern application lifecycle activities to achieve higher quality
Unify test management to drive efficiency and reuse
Integrated, component-based test framework that accelerates functional test automation
Accelerate functional test automation across web, mobile, API, and enterprise apps
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Shift-left functional testing using the IDE, language, and testing frameworks of choice
Reliable and efficient test automation for functional and regression testing
Centralized, omnipresent lab to develop, debug, test, monitor, and optimize mobile apps
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Cloud-based solution to easily plan, run and scale performance tests
Project-based performance testing to identify performance issues
Easy-to-use performance testing solution for optimizing application performance
Collaborative performance testing platform for globally distributed teams
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Identifies security vulnerabilities in software throughout development
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Provides comprehensive dynamic analysis of complex web applications and services
Builds packages of change artifacts to speed up mainframe application development
Enable faster, efficient parallel development at scale
A development environment that streamlines mainframe COBOL and PL/I activities
Intelligence and analysis technology that provides insight into core processes
Fuel mobile apps, cloud initiatives, process automation, and more
Future-proof core COBOL business applications
Maintain and enhance ACUCOBOL-based applications
Deliver application access—anywhere
Maintain and enhance COBOL systems
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Connect COBOL applications to relational database management systems
Derive incremental value with real-time, relational access to COBOL data
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Connect ACUCOBOL applications to relational database management systems
Automatically understand and analyze Micro Focus COBOL applications
Build COBOL applications using Agile and DevOps practices
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Modernize core business system infrastructure to support future innovation
Manage agile projects using a collaborative, flexible, requirements and delivery platform
Manage requirements with full end-to-end traceability of processes
Automatically understand and analyze IBM mainframe applications
Capture, analyze, and measure the value, cost and risk of application portfolios
Build packages of change artifacts to speed up mainframe application development
Build and manage packages of change artifacts to speed up mainframe application development
Provide multiple change management interfaces to maintain mainframe apps
Build and modernize IBM mainframe COBOL and PL/I applications
Enable faster, efficient parallel development at scale
Fuel mobile apps, cloud initiatives, process automation, and more
Manage mainframe files for fast problem resolution
Easily test mainframe application changes using flexible infrastructure
Compare and manage mainframe data, text, and directory files
Connect Dev and Ops by automating the deployment pipeline and reduce feedback time
Centralize planning and control for the entire software release lifecycle
Orchestrate and integrate processes for faster software development and delivery
Detect changes, synchronizes multiple environments, and restores failed systems
Execute IBM mainframe COBOL and PL/I workload on Windows, Linux and the Cloud
Execute modernized IBM mainframe workloads under Microsoft .NET and Azure
Modernize IBM, HP, and Unix application access across desktop and mobile devices
Web-enable IBM and VT application desktop access, Java free
Modernize Unisys mainframe application desktop access
Modernize IBM, HP, and Unix application desktop access
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Create new applications and workflows with Web services and APIs for IBM, HP, and UNIX applications
Fuel analytics platforms and BI applications with Unisys MCP DMSII data in real time
Centralize host access management with identity-powered access control and data security
Modernize file transfer with security, encryption and automation, within and across the firewall
Learn how Advanced Authentication Connector for z/OS is a multi-factor authentication for all your IBM z/OS end points
Measure and manage terminal-based software deployment and usage
Centralize host access management with identity-powered access control and data security
Develop and deploy applications with a comprehensive suite of CORBA products
Build distributed applications at enterprise scale
Develop, deploy, and support CORBA 2.6 compliant middleware in C++ or Java
Connect applications on diverse operating environments
Email, IM, chat-based teamwork, anti-virus, anti-spam, disaster recovery, and more
Provides secure file access and sharing from any device
Provides secure email, calendaring, and task management for today's mobile world
Backup and disaster recovery solution that ensures critical email is always available
Seven essential tools to build IT infrastructures, including secure file sharing
Provides secure team collaboration with document management and workflow features
Provides single sign-on for enterprises and federation for cloud applications
Protect your sensitive information more securely with multi-factor authentication
File Reporter and Storage Manager solution suite bundle
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
Provides secure file access and sharing from any device
Protects your key business systems against downtime and disaster
Simplifies resource management on a Storage Area Network and increases availability
File, print, and storage services perfect for mixed IT environments
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Seven integrated products to help track, manage and protect endpoint devices
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Cloud-based, scalable archiving for regulatory, legal, and investigative needs
Archive all business communication for case assessment, search, and eDiscovery
Automate employee data and communication monitoring to meet regulatory compliance and internal initiatives
Mitigate risk across social media channels to meet regulatory compliance obligations
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Address the ever-changing needs of network data management
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Structured data archiving to retire outdated applications and reduce data footprint
Identity-driven governance of data & access
SaaS-based file analysis on all of your unstructured data
Respond to litigation and investigations quickly, accurately, & cost-effectively
SaaS-based file analysis on all of your unstructured data
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Address the ever-changing needs of network data management
Structured data archiving to retire outdated applications and reduce data footprint
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Securely access and analyze enterprise (and public) text, audio & video data
Automate provisioning, patching, and compliance across the data center
Backup and disaster recovery for diverse, dynamic, and distributed enterprise
Discover and manage configuration items (CIs) in Hybrid IT environments.
Simplify fulfillment automation and enforce governance
Automate and manage traditional, virtual, and software-defined networks
The first containerized, autonomous monitoring solution for hybrid IT
Automate IT processes end-to-end
Build, secure, and scale automated business processes across the enterprise
Engaging end-user experience and efficient service desk based on machine learning
A comprehensive threat detection, analysis, and compliance management SIEM solution
An intelligent log management solution that eases compliance burdens and accelerates forensic investigation for security professionals
A comprehensive log management solution for easier compliance, efficient log search, and secure cost-effective storage.
Download and deploy pre-packaged content to dramatically save time and management
A future-ready data platform that transforms data chaos into security insight.
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
A fully-featured, adaptable solution that simplifies the day-to-day use of SIEM
A comprehensive Security Orchestration Automation Response platform with cognitive automation, investigation service desk, process orchestration and SOC analytics.
Persistent file encryption, complete control, and visibility to simplify unstructured data security
Format-preserving encryption, tokenization, data masking, and key management
Omni-channel PCI compliance and data protection for end-to-end payments security
Email, file, and Office 365 protection for PII, PHI, and Intellectual Property
Saas cloud email encryption to protect information on Office 365
The full solution for secure automated file transfer management inside and across perimeters
Identifies security vulnerabilities in source code early in software development
Provides comprehensive dynamic analysis of complex web applications and services
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Gain visibility into application abuse while protecting software from exploits
Provisions and governs access to unstructured data
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Provides automated user access review and recertification to remain compliant
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Move beyond username and passwords and securely protect data and applications
Multi-factor Authentication for all your IBM z/OS end points
Integrate the host with your modern security framework
Adapt the authentication and access experience to the risk at hand.
Enables users to reset their passwords without the help of IT
Streamlines authentication for enterprise apps with a single login experience
Protect and manage access to your APIs.
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Limits administrative privileges and restricts directory views to specific users
Edit, test and review Group Policy Object changes before implementation
Protect critical data, reduce risk and manage change with Change Guardian
Extend the power of Active Directory to Linux resources
Unify and centrally manage policies across multiple platforms.
Protect critical data, reduce risk and manage change with Change Guardian
Finds and repairs configuration errors that lead to security breaches or downtime
Provides easy compliance auditing and real-time protection for IBM iSeries systems
Protect your network and messaging system from malware, viruses, and harmful content
Scalable, end-to-end encrypted email solution for desktop, cloud, and mobile
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Seven integrated products to help track, manage and protect endpoint devices
Help you embed security throughout the IT value chain and drive collaboration between IT operations, applications, and security teams.
Help you to react faster and gain a competitive advantage with enterprise agility.
Accelerate your hybrid cloud outcomes with advisory, transformation and implementation services.
Application management services that let you out-task solution management to experts who understand your environment.
Strategic consulting services to guide your digital transformation agenda.
Fully functional use-case modeling, with pre-built integrations across the Micro Focus Software portfolio, showcasing real-life use-case
Expert security intelligence services to help you quickly architect, deploy, and validate your Micro Focus security technology implementation.
A service integration and management service that optimizes delivery, assurance, and governance in multi-supplier settings.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Mobile services that ensure performance and expedite time-to-market without compromising quality.
Get insights from big data with real-time analytics, and search unstructured data.
Comprehensive Big Data services to propel your enterprise forward.
All Micro Focus learning in one place
X5 Retail Group, Russia’s leading retail company, has been building a portfolio of retail chain brands for many years now, including the successful Pyaterochka proximity stores, Perekrestok supermarkets, and Karusel hypermarkets. Currently, X5 Retail Group has over 16,000 retail outlets and distribution centers in Russia.
10 years ago, key X5 Retail Group IT processes, including incident, request, and service catalog management, were built using ITIL best practices adjusted to the company’s business needs, with everything well-established and documented in minute detail. This detailing depth has been necessary due to the size of the business, to prevent potential serious consequences of inaccuracies. Combined, the thought-out details create significant efficiencies. Moreover, in order to ensure efficient and secure interoperation with numerous partners, the respective workflows are also deeply detailed and standardized.
The independent chains making up X5 Retail Group, each one with its own business objectives and models, creates a challenge for the group. The company also has centralized departments, including a management center, with its IT unit providing service for systems used by several retail chains. The group also has a common transportation department.
X5 Retail Group relies on developing its own competencies for its core business areas. With one of them being IT support, the company continuously modernizes its data centers, prioritizing on-premises software when choosing new products. The company also has been extensively developing software in-house.
Previously, it had used automation tools from a major vendor. As the number of outlets grew, doubts arose as to whether the systems were capable of handling the ever-increasing load, especially during peak periods. Outages could spell significant losses for the large retailer.
When choosing a new IT process automation solution, the priority was given to software products that could manage the scale of X5 Retail Group. Lots of existing deployments were evaluated, both globally and in Russia. Also important was the availability of professionals in Russia capable of deploying and operating the potential solutions. Cloud-based products were ruled out because few of them met the needs of a large enterprise, and most cloud providers lacked major customers in Russia.
Eventually, the company chose Micro Focus Service Manager (SM). Key factors contributing to the decision included the system’s high performance, proven by independent testing, a unique combination of out-of-the-box features and extensive customization abilities, proven support for integration, and the affordable costs of the licenses, deployment and support. The deployment was contracted to Inline Group, with Micro Focus Professional Services also playing a crucial part.
From the very beginning, the customer did not plan to change its existing IT processes, hoping that the deployment team would be able to adapt the new solution. Also important was the need for a unified way of integrating Micro Focus SM with other systems, so a common integration architecture has been built. Additionally, the company had a lot of requests for improvement of its existing IT process automation procedures.
Today, Micro Focus SM is used to receive user tickets, process incidents and service requests, calculate SLA deadlines, as well as for everything related to the service catalog. X5 Retail Group’s own professionals implemented the problem and knowledge management processes. “Usually, we try to offer simple solutions to our customers. This time, however, that was difficult due to the complexity of tasks faced by X5 Retail Group, and its scale,” says Anton Lykov, Micro Focus EMEA solution architect.
The most significant changes have been made to the service catalog, which was rewritten from scratch in order to formalize the IT cooperation between the retail group, its contractors and trade partners, as well as relationships between the company’s IT and business customers. The new version of the catalog is designed to simplify the process of choosing services to create new business capabilities.
The updated service catalog contains about 200 services related to IT and other company functions. The challenge was that, despite the services having the same names, their components differed between the various retail chains. For each of the services, description cards have been created based on the customer requirements for text formatting, options to expose, etc. This helped formalize the services provided and establish clear matches between internal services and the way they are provided to various customers.
Much of the catalog overhaul was carried out by the customer’s own specialists. Micro Focus Professional Services consultants, meanwhile, helped to plan the process, and assessed the outcomes.
The company’s help and reference system has also undergone a revision, especially a table containing thousands of entries. This is used to determine who should resolve various types of incidents. Micro Focus Professional Services consultants helped to streamline the use of the data so the addition of new outlets or closure of existing ones would not lead to the system getting more complicated.
The Micro Focus SM solution has been deployed at X5 Retail Group in a virtualized environment, using a failover cluster configuration. There was no need for new hardware, as the configurations of the old and new solutions were similar.
Micro Focus SM has been integrated with the systems to monitor retail equipment, fridges, etc., some incidents from which are routed to Micro Focus SM for processing. Additionally, Micro Focus SM has been integrated with the HR system, so when new employees are hired, the requests for provisioning all the necessary IT tools are created automatically. Furthermore, integration with request handling systems of external suppliers has been implemented. Specifically, all the acquiring hardware used by the group is maintained by Sberbank, and, in case of a failure the troubleshooting requests are routed to the bank’s ticket handling system.
X5 Retail Group has ensured that Micro Focus SM could be used both by its own employees and numerous partners. During the deployment, X5 Retail Group access protocols and IT security requirements have been thoroughly implemented.
Currently, Micro Focus SM handles about 100,000 weekly requests from the group’s 16,000 outlets. Some of the tickets are created by X5 Retail Group employees and partners, others are generated automatically when specific events happen in the outlets. About 4,500 agents respond to the requests and incidents. “To ensure the system operation at such scale, we held both functional and load testing, where we measured the performance of the system and the workloads integrated with it,” Anton Lykov said.
Today, Micro Focus Service Manager is used to create requests to address a wide variety of issues, including troubleshooting failures in retail equipment and distribution center infrastructure, as well as acquiring system incidents, barcode discrepancies, and other collisions. The same system is used to create HR and accounting requests, as well as other back office functions.
“I believe the out-of-the box automation of main ITIL processes and CMDB availability to be especially important and valuable for our company, along with Service Manager’s scalability, customization flexibility and powerful machine learning abilities,” says Evgeny Roldugin, head of development and support of automation, monitoring, analytics, and new technology solutions, X5 Retail Group.
Micro Focus SM helped ensure the monitoring of SLA compliance by external outsourcing service providers, which is important because they are getting paid upon meeting SLA conditions. Another important outcome has been the integration of X5 Retail Group systems with service desks of its partners, leading to a significantly shorter time to incident resolution. Before Micro Focus SM had been deployed, there had been issues due to data exchange bottlenecks between systems, causing services downtime. “Now everything runs like clockwork, failures are managed quickly, and, as a result, the user loyalty has improved,” says Saodat Bernayeva, head of IT tool support department, X5 Retail Group. “Additionally, IT spends less effort managing changes and resolving incidents thanks to the greater automation and integration with CMDB, monitoring tools, and other systems.”
In the future, the company plans to integrate more systems with Micro Focus SM while experimenting more with robotic process automation, and continuing CMDB development. Also on the agenda are the development of a machine learning-based analytics module, automation of hardware inventorying, and implementation of IT asset and finance management.
I believe the out-of-the box automation of main ITIL processes and CMDB availability to be especially important and valuable for our company, along with Server Manager’s scalability, customization flexibility and powerful machine learning abilities.
Now everything runs like clockwork, failures are managed quickly, and, as a result, the user loyalty has improved.
Approximately 100,000 requests from 16,000 outlets managed weekly
Over 30 system integrations between IT, retail chains, and suppliers
Outsourcing costs saved thanks to efficient SLA management