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X5 Retail Group

Micro Focus Service Manager helps X5 Retail Group address a range of issues, from troubleshooting retail equipment to provisioning IT capabilities for new employees.

Outcomes

+ ~100,000 requests from 16,000 outlets managed weekly
+ Automation of key IT processes, including incident, request, problem, and knowledge management
Over 30 system integrations between IT, retail chains and suppliers
Outsourcing costs saved thanks to efficient SLA management

Weekly

Approximately 100,000 requests from 16,000 outlets managed weekly

30+

Over 30 system integrations between IT, retail chains, and suppliers

SLA

Outsourcing costs saved thanks to efficient SLA management

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