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Contact Support

Micro Focus Support provides access to the knowledge base, documentation, Community and more. Use these self-service resources first to rapidly find a solution for many issues.

Request Assistance

If you cannot resolve your issue using self-help resources and have a current maintenance and support plan for your product, you can open a case with Support. For low and medium severity issues, report an incident in the Support portal. For high severity issues, call us at the telephone numbers listed below.

Support will be able to assist you most effectively if you provide the following information:

  • The product name and version number
  • A detailed description of the problem or request, including:
    • Steps required to duplicate the problem
    • Any pertinent error messages
    • Troubleshooting steps you have tried

Support Contact by Region

We have new support contact numbers listed below. On December 31, 2024, all old numbers will no longer work.
  • Americas

    Country

    New Number

    Toll Free

    Old  Number

    USA

     

    +1 512 741-1200

     

    Toll Free 1-800-509-1800

    +1 801 861-2800

    Argentina

     

    +54 11 3988-9165

     

    +54 11 5985-0245

    Brazil

    +55 11 2123-2399

     

    +55 11 4858-2889

    Canada

    +1 905 762-6610

    Toll Free 1-800-509-1800

    +1 438 238-0200

    Columbia

    +57 601 915-8115

     

    +57 601 915-8115

    Costa Rica

    +506 4117-4599

     

    +506 4002-3600

    Mexico

    +52 556-599-7099

     

    +52 334-160-0770

     

  • Asia Pacific

    Country

    New Number

    Toll Free

    Old Number(s)

    Australia

    +61 2 9026-4033

    Toll Free 1-800-444-050

    +61 2 6145-2500

    China

    +86 21 6171-3188 

     

    +86 10 5606-1020

    +86 21 8038-3111

    Japan

    +81 34 588-6566

    Toll Free 0-120-923-333

    +81-34 563-4277

    Hong Kong

    +852 2233-2122

     

    +852 3018-3700

    India

    +91 40 4436-1595

     

    +91 80 4568-0300

    Indonesia

    +62 21 5099-5215

     

    +62 27 789-3904

    New Zealand

    +64 9 871-5127

     

    +64 9 801-2292

    Philippines

    +63 2 8860-8150

     

    +63 2 8271-1964

    Singapore

    +65 6705-5945

     

    +65 3163-9090

    South Korea

    +82 2 2185-1070

     

    +82 2 6410-8133

    Taiwan

    +886 2 7737-4434

     

    +886 2 5592-4933

  • Europe, Middle East and Africa

    Country

    New Number

    Toll Free

    Old Number

    Austria 

    +43 463 506-4515

     

    +43 1 395-0688

    Belgium

    +32 7 848-0409

     

    +32 2 808-6500

    Czech Republic

    +420 27 700-2833

     

    +420 22 888-5500

    Denmark

    +45 7877-4374

     

    +45- 3515-0500

    Finland 

    +358 3 4109-0795

     

    +358 8 4154-1615

    France 

    +33 1 4796-5533

     

    +33 1 5570-9499

    Germany

    +49 89 4629-1515

     

    +49 21 1563-2600

    Ireland

    +353 1630-7676

     

    +353 1525-5255

    Israel 

    +972 3376-0463

     

    +972 3372-6499

    Italy

    +39 02 2498-5285

     

    +39 02 3663-4999

    Luxembourg

    +352 2033-1197

     

    +352 2786-3330

    Netherlands

    +31 23 750-4488

     

    +31 10 286-4500

    Norway

    +800 62-576

     

    +47 2396-3070

    Poland

    +48 61 228-0166

     

    + 48 22 292-2558 (Novell products only)

    Portugal

    +351 30 060-9024

     

    +351 30 880-1366

    Russian Federation

     

     

    +7 499 403-4889

    South Africa

    +27 11 052-9844

     

    +27 11 322-8399

    Spain

    +34 91 141-9088

     

    +34 91 215-2300

    Sweden

    +46 8 686-8558

     

    +46 8 4468-3900

    Switzerland

    +41 58 258-9422

     

    +41 58 444-1010

    United Kingdom

    +44 20 3849-4300

    Toll Free 0-800-783-5674

    +44 16 3556-5784

release-rel-2024-11-1-9470 | Wed Nov 6 17:48:07 PST 2024
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release/rel-2024-11-1-9470
Wed Nov 6 17:48:07 PST 2024
AWS