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Transform Tier 1 support

Private generative AI chatbots deliver smarter ITSM. Get practical insights into building a chatbot strategy that leads to ROI.
Transform Tier 1 support

Supercharge your IT service management (ITSM) with a generative AI chatbot powered by a private large language model (LLM). No overburdened support agents, no risks of data exposure, no extra support costs. Just the answers users need, when they need them.

Elevate user experiences

Empower users to resolve common support requests—from IT to HR—with the help of private generative AI chatbots.

Cut support costs

Free up overburdened agents by putting generative AI chatbots to work on Tier 1 support tasks.

Keep data private

Use a generative AI service that runs on a private LLM, enforces access control, and works with domain-specific enterprise knowledge.

The smart chatbot everyone dreamed of is finally here.

Meet OpenText™ IT Operations Aviator, the smart chatbot that responds with relevant, tailored, human-like answers. Aviator is private, secure, and enterprise relevant . It resolves Tier 1 issues and cuts Tier 1 costs—so you can focus on more strategic projects.

On-demand event
Join our three-episode series on generative AI for ITSM. Uncover the hype, the use cases, and how to get started.
Choose the right ITSM software no matter where you are in your service management journey. This guide tells you how.
Learn how Aviator works with domain-specific enterprise knowledge to respond to user requests with reliable, relevant answers.
Discover what it takes to build a game-changing, enterprise-ready generative AI virtual agent.

ITSM generative AI use cases

Answer common service desk questions

Assist users with HR, PC, password, connectivity, and cybersecurity issues.

Summarize enterprise knowledge

Find and extract relevant information from complex enterprise content.

Automate service requests

Fulfill user requests—from password resets to cloud provisioning.

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IT Operations Aviator

Generative AI service

Bring generative AI to the enterprise with a private LLM that keeps your enterprise knowledge private.

Discover the power of private generative AI for smarter IT service management

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release-rel-2024-1-1-9393 | Wed Jan 17 20:54:05 PST 2024
Wed Jan 17 20:54:05 PST 2024